Product Launch & GTM Readiness Manager

Paychex•Cincinnati, OH

About The Position

Paychex is seeking a Revenue Operations Manager to own and continuously improve the product launch process from a go-to-market and sales-readiness perspective. The role is the central coordinator among Product Development & IT (PDIT), Revenue Operations, Sales, and Marketing, ensuring product releases launch successfully, the field is prepared to sell, support teams are ready to enable adoption, and stakeholders are aligned on execution. The successful candidate will move launches from concept to commercialization through clear accountability, structured processes, and strong field readiness. The role requires project management, stakeholder coordination, communication, and operational execution, and includes improving launch processes, managing timelines and dependencies, addressing risks and blockers, and measuring launch effectiveness. Paychex describes its broader purpose as bringing payroll, HR, benefits, and advisory services together in a connected HCM platform. The company highlights innovation, client experience, career development, and its One Paychex integration of Paychex and Paycor.

Requirements

4–7 years of experience in Sales, Revenue Operations, Sales Operations, Program Management, Project Management, or Product Operations.
Proven success leading complex cross-functional initiatives with multiple stakeholders.
Strong project management, organizational, and execution skills.
Excellent written and verbal communication skills.
Experience managing timelines, dependencies, risks, and stakeholder accountability.
Ability to influence and drive alignment without direct authority.
Experience supporting sales organizations or working in sales, sales enablement, sales operations, or revenue operations.
Understanding of product launch, commercialization, and go-to-market processes.
Experience working closely with Product Development, IT, or Product Management organizations.

Nice To Haves

Bachelor’s degree in Business, Computer Science, or Information Systems (listed as preferred).
PMP, CAPM, Agile, or similar project management certification.
Experience with project management platforms such as Jira, Asana, Monday.com, Smartsheet, or similar tools.

Responsibilities

Own and continuously improve the go-to-market product launch framework, including timelines, readiness requirements, templates, stage gates, and stakeholder accountability.
Establish repeatable launch processes that scale across release types and priorities.
Coordinate launch activities and execution milestones with Product Development & IT, Sales, Marketing, Support, Finance, and Revenue Operations stakeholders.
Facilitate launch readiness reviews and execution checkpoints.
Maintain the master launch calendar and manage dependencies across concurrent initiatives.
Identify conflicts, resource constraints, and execution risks early.
Ensure sales teams have the information, tools, training, positioning, and supporting materials needed for product adoption and revenue generation.
Coordinate launch communications and readiness activities across sales leadership and field teams.
Maintain a single source of truth for launch status, decisions, risks, and milestones.
Deliver concise executive updates and recommendations to leadership.
Identify blockers, ownership gaps, and readiness concerns, and drive timely resolution.
Escalate issues that could affect launch timing, field readiness, or customer experience.
Facilitate post-launch retrospectives and apply lessons learned to future launch processes.
Measure launch effectiveness and identify opportunities to improve speed, adoption, and execution quality.