Manager, Product Readiness

Impel•City of Syracuse, NY

About The Position

The Manager, Product Readiness ensures products are prepared for launch and ongoing success. The role partners with Product Managers to complete business plans and cases, ensure product readiness processes are followed, align product strategy with company objectives, and create and track product OKRs. It works across product, engineering, design, and other stakeholder teams to develop complete product documentation, facilitate collaboration, and communicate progress on enhancements and readiness phases. The role manages product lifecycle activities, including running pilots and proofs of concept with Solutions Managers and Customer Success teams, monitoring KPIs, and ensuring products perform consistently with company strategies and objectives. It leads and mentors product teams, develops guidelines and checklists for assessing readiness, and establishes ways to capture and share product knowledge across departments. The Manager focuses on the work preceding the launch of new multifaceted capabilities, ensuring components are secure, performant, reliable, and observable. The role also supports new products for their first 120 days after launch to help ensure successful launches and early adoption.

Requirements

Strong leadership, communication, and interpersonal skills for leading cross-functional teams and influencing stakeholders.
Deep understanding of product management principles, methodologies, and tools.
Familiarity with software development processes, APIs, and web technologies to communicate effectively with engineering teams.
Strong analytical skills to track KPIs, identify trends, and make data-driven decisions.
Strong understanding of business strategy, market dynamics, and competitive landscapes.

Responsibilities

Partner with Product Managers to ensure product business plans and business cases are complete.
Ensure the company’s Product Management processes for Product Readiness are followed across the organization.
Ensure product strategy aligns with company objectives.
Partner with Product Managers to create and track product Objectives and Key Results (OKRs).
Collaborate with product managers, engineers, designers, and other stakeholders to ensure product documentation is complete and supports understanding of features, functionality, and roadmaps for subsequent phases.
Facilitate communication and collaboration across teams.
Provide cross-functional stakeholders with regular updates on product enhancement status and readiness phases.
Run pilots and proofs of concept with support from Solutions Managers and Customer Success teams.
Monitor and assess KPIs throughout the product lifecycle.
Ensure new products perform consistently with company strategies and objectives.
Lead and mentor product teams, providing guidance and support.
Provide guidelines and checklists to help Product Managers and others determine when products are ready.
Develop and implement strategies to capture, organize, and disseminate product knowledge across departments.
Ensure products are ready for launch and ongoing success, focusing on the process preceding the launch of new multifaceted capabilities.
Ensure each product component remains adequately secure, performant, reliable, and observable.
Support new products for the first 120 days after launch to help ensure successful launch and adoption.