Product Guide III (Part-time) - Brickell Spaces

Rivian • Miami, FL

6h • Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you will lead intuitive, innovative interactions that inspire loyalty and trust, and seek opportunities to exceed expectations from initial engagement through vehicle delivery.

The role is based at 900 S Miami Ave, Miami, Florida 33130. It includes customer engagement and education, product demonstrations and deliveries, lead generation, support for brand initiatives and community events, and daily operational work to maintain a premium retail and hospitality environment. The position requires product expertise, effective use of POS and CRM platforms, and a flexible schedule that may include nights, weekends, and holidays.

Requirements

• At least 18 years of age; must be at least 21 to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness and ability to travel based on business needs to support other market launches and operations.
• Valid driver’s license in the state or province of residence where driving or operating a vehicle, or the state commuting to and from daily.
• No drug- or alcohol-related driving incidents in the last three years; no more than one serious moving violation in the last three years; and no driving-related license suspensions or revocations within a three-to-five-year period. The role is subject to continuous Motor Vehicle Record monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment, if applicable in the assigned location.
• Strong understanding of written and spoken English.
• Ability to understand and articulate concepts in the technology and automotive space.
• Ability to overcome objections using active listening and critical thinking.
• Ability to multitask while maintaining high-quality work and adapt to a fast-paced environment and changing timelines.
• Excellent written and verbal English skills.
• Physical ability to sit for up to two or more hours at a time; stand for up to eight or more hours a day; walk, bend, kneel, lie down, twist, carry, reach, stretch, push, pull, and lift up to 50 pounds.
• Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Energetic, enthusiastic, and engaging customer interaction style, with a strong commitment to elevating the customer experience and exceeding expectations.

Nice To Haves

• Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Working knowledge of Google Workspace and the ability to learn new tools quickly.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, creating a positive and inclusive experience while meeting their needs and exceeding expectations.
• Achieve performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Identify customers’ individual needs and provide tailored experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain a high level of brand and product expertise by staying current with required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards to ensure locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Annual performance bonus eligibility.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED