BMW Product Genius - Princeton BMW

Holman•Princeton, NJ

11d•$23 - $30

About The Position

Princeton BMW, part of Holman, is seeking a Product Genius to serve as a product and technology expert. The role helps customers understand and enjoy their BMW’s features and supports them throughout the sales and vehicle-delivery experience, as well as after purchase. The Product Genius also works with Sales Consultants, prepares vehicles for delivery, and introduces customers to the Service team.

Requirements

Strong enthusiasm for BMW, automotive technology, and customer service.
Excellent communication and interpersonal skills.
Self-motivated, professional, and team-oriented approach.
Ability to learn and clearly explain vehicle features and technology.
Valid driver’s license with a strong driving record.

Nice To Haves

Two or more years of customer service experience preferred.
Luxury brand, product, or marketing experience preferred.
Bachelor’s degree preferred, but not required.

Responsibilities

Educate customers about BMW products, features, and technology.
Assist with vehicle demonstrations, test drives, and deliveries.
Explain navigation, Bluetooth, personal settings, warranty, roadside assistance, and maintenance features and services.
Support Sales Consultants throughout the customer experience.
Ensure vehicles are prepared for a seamless delivery.
Follow up with customers after purchase to answer questions and ensure satisfaction.
Maintain up-to-date knowledge of BMW products and technology.
Introduce customers to the Service team and assist with initial service needs.