Product Genius

Bobby Rahal Automotive Group - Pittsburgh•North Strabane Township, PA

About The Position

The Product Genius performs interactive vehicle demonstrations and delivery, ensuring customers understand how to operate their vehicles. The role assesses each customer’s knowledge and priorities, explains vehicle features and technologies, and aims to make customers comfortable using their vehicles. The Product Genius also answers technology questions, assists customers in the service drive, and trains sales and service staff on vehicle technologies.

Requirements

Be detail-oriented and able to excel in a fast-paced, results-driven environment.
Ability to speak effectively before groups of clients, employees, or organization members.
Professional and friendly skills, with a passion for customer service.
Strong computer skills, including Microsoft Office Suite.
Ability to multitask.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
High school diploma or equivalent required.
Successfully pass a pre-employment background and driving record check.

Nice To Haves

Secondary schooling preferred.

Responsibilities

Ensure vehicles meet all pre-delivery checklist requirements.
Assess customer knowledge and priorities to personalize vehicle delivery.
Explain and demonstrate vehicle features and technologies, focusing on customer comfort and retention.
Follow up with customers within one to two weeks after delivery to answer questions or provide a second delivery covering additional features and options.
Resolve customer inquiries about vehicle technology issues.
Direct customers to additional information resources.
Assist customers at the service drive.
Train sales and service staff on key technologies and how to explain and demonstrate them to customers.
Answer product questions by telephone and during walk-ins.
Troubleshoot vehicle technology features.
Help other team members with their duties as needed.