Product Experience Designer

State Farm•Dunwoody, GA

1d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! This is a hybrid role, requiring qualified candidates to live within a 180-mile radius of a hub location (Dunwoody, GA; Richardson, TX; Tempe, AZ or Bloomington, IL) and plan to spend time working from home and time working in the office. Applicants must be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.

Requirements

5+ years designing digital products (web and/or native)
Strong discovery leadership with examples of research driving product direction
Strong interaction design, IA, and prototyping skills
Strong facilitation and stakeholder management
Experience using and extending a design system

Nice To Haves

Experience designing with AI (and ideally building AI agents or copilots)
AI product experience (copilots, agents, chat, search, recommendations, decision support)
Service design experience (journey maps, service blueprints)
Experience leading or mentoring designers

Responsibilities

Lead end-to-end product experience design from discovery through high fidelity execution—grounded in research and user feedback, fast at generating multiple viable solution paths, and strong at stakeholder alignment.
Run workshops, “run the room,” mentor other designers, and partner closely with Product, Engineering, and Architecture.
Plan and run discovery using interviews, usability testing, and rapid concept validation.
Synthesize findings into clear problem framing, opportunity areas, and success measures.
Set up lightweight feedback loops to validate direction early.
Generate multiple distinct solution directions, not just iterations.
Create flows, journeys, IA, wireframes, and prototypes to compare options.
Balance speed of exploration with depth of refinement.
Produce low to high fidelity prototypes and clear interaction details.
Define pilot scopes, measurement plans, and learnings to inform go forward decisions.
Deliver build ready specs and assets, and partner with Engineering on feasibility.
Lead workshops and drive decisions on constraints and tradeoffs.
Communicate design rationale linking user needs, research evidence, business goals, and technical realities.
Act as primary design point of contact for key stakeholders.
Mentor designers and raise craft through critique and coaching.
Drive adoption of the design system and contribute patterns, standards, and governance.
Create reusable patterns and playbooks that help partner teams adopt solutions at scale.
Design responsible AI experiences such as copilots, agent workflows, and automation.
Call out AI UX risks such as trust, privacy, bias, and explainability.
Prototype lightweight AI workflows, collaborate in GitHub and write docs in Markdown.

Benefits

Compensation is based on a standard 38:45-hour work week.
Potential starting salary range: $120,000 - $155,000
Starting salary will be based on skills, background, and experience.
High end of the range limited to applicants with significant relevant experience.
Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus.
Robust health and wellbeing programs.
State Farm pays most of your healthcare premium.
Multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care.
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more.
Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Fertility/IVF/adoption assistance.
College coaching.
National discount programs.
Interactive monthly financial workshops.
Free financial coaching.
State Farm Federal Credit Union.
Generous time off policies.
Opportunity to initially earn up to 20 days annually plus parental leave.
Paid holidays.
Celebration day.
Life leave (40 hours/year).
Bereavement leave.
Community service/education support days.
Matching Gift Program.
Good Neighbor Grant Program.
Employee Assistance Fund.
Free financial advisors.
401(k) plan with company contributions of up to 7% of your salary.