Product Engineer II - User Assistance (Indoor GIS)

Esri • Vienna, VA

5d • $79,664 - $133,120 • Onsite

About The Position

Create and maintain user assistance documentation and enablement materials for Esri GIS software products, helping customers learn and use the platform. Work with subject matter experts, design documents, and use the software to develop expertise and produce content that explains methodologies and best practices. Support documentation through the software development and release cycle, collaborating with product teams and stakeholders to deliver a consistent, effective user experience.

Requirements

• At least 2 years of professional experience in a similar position supporting similar responsibilities.
• Understanding of documentation workflows that use HTML or Markdown.
• Experience producing web-based documentation using a content management system involving versioning and content reuse.
• Ability to learn and use software as a customer would in order to produce user assistance materials based on that experience.
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively.
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment.
• Bachelor’s degree in GIS, English, technical writing, or a related field.

Nice To Haves

• Experience with or knowledge of working on a software development team using the Scrum process.
• Experience with or knowledge of GitHub version control or another doc-as-code approach.
• Experience with or knowledge of ArcGIS software or other geospatial technology.
• Experience with or knowledge of Indoor GIS.
• Experience with or knowledge of 3D data, including CAD/Autodesk or BIM/REVIT.
• Experience with or knowledge of Python.
• Master’s degree in GIS, English, technical writing, or a related field.

Responsibilities

• Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows.
• Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, and videos.
• Manage documentation throughout the development cycle and ensure documentation requirements are met for software releases.
• Work as part of a user assistance team to produce content consistent with the appropriate Esri style.
• Provide team member support through functionality feedback and testing support to the product development team.
• Create and maintain a network with delivery services, product management, and marketing team members to help ensure software and user assistance content deliver a great user experience.
• Work with software engineers to envision, design, build, test, release, and support desktop and enterprise products.

Benefits

• Medical, dental, and vision benefits.
• Basic and supplemental life insurance for employees and their families.
• 401(k) and profit-sharing programs.
• Minimum accrual of 80 hours of vacation leave.
• Twelve paid holidays throughout the calendar year.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level