Product Engineer II - User Assistance (Indoor GIS)

Esri • Redlands, CA

4d • Onsite

About The Position

Create user assistance documentation and enablement materials for GIS software products, helping customers use the platform successfully. Work with subject matter experts, design documents, and use the software to develop product expertise and create content that explains methodologies and best practices. Produce materials for desktop and enterprise products and collaborate with software engineers and teams across the product development cycle, from envisioning and design through testing, release, and support.

Requirements

• At least 2 years of professional experience in a similar position supporting similar responsibilities.
• Understanding of documentation workflows using HTML or Markdown.
• Experience producing web-based documentation in a content management system involving content versioning and reuse.
• Ability to learn and use software as a customer would in order to produce user assistance materials based on that experience.
• Excellent written and verbal communication skills, including the ability to convey complex topics clearly, concisely, and effectively.
• Effective time-management and organizational skills to manage priorities and tasks in a fast-paced work environment.
• Bachelor’s degree in GIS, English, technical writing, or a related field.

Nice To Haves

• Experience working on a software development team using the Scrum process.
• Experience with GitHub version control or another doc-as-code approach.
• Knowledge of ArcGIS software or other geospatial technology.
• Knowledge of Indoor GIS.
• Knowledge of 3D data, CAD/Autodesk, or BIM/REVIT.
• Knowledge of Python.
• Master’s degree in GIS, English, technical writing, or a related field.

Responsibilities

• Become a subject matter expert and produce and maintain documentation covering conceptual topics and step-by-step workflows.
• Create and support a variety of user assistance materials, including installed and online help, tutorials, blog articles, and videos.
• Manage documentation throughout the development cycle and ensure documentation requirements are met for software releases.
• Collaborate with the user assistance team to produce content consistent with Esri style.
• Provide functionality feedback and testing support to the product development team.
• Build and maintain relationships with delivery services, product management, and marketing teams to support a strong software and user assistance experience.
• Work with software engineers on product envisioning, design, development, testing, release, and support for desktop and enterprise products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level