Product Engineer II - User Assistance (Indoor GIS)
About The Position
Create user assistance documentation and enablement materials for Esri GIS software products, helping customers use the platform successfully. Become a subject matter expert by working with subject matter experts, reviewing design documents, and using the software. Develop clear content that communicates methodologies and best practices while advocating for users. Work with software engineers and cross-functional partners to envision, design, build, test, release, and support desktop and enterprise products. Manage documentation throughout the development cycle and contribute to a consistent user experience and Esri-style content.
Requirements
- At least 2 years of professional experience in a similar position supporting similar responsibilities.
- Understanding of documentation workflows using HTML or Markdown.
- Experience producing web-based documentation with a content management system involving content versioning and reuse.
- Ability to learn and use software from a customer’s perspective to produce user assistance materials.
- Excellent written and verbal communication skills to explain complex topics concisely, clearly, and effectively.
- Effective time-management and organizational skills to manage priorities and tasks in a fast-paced work environment.
- Bachelor’s degree in GIS, English, technical writing, or a related field.
Nice To Haves
- Experience working on a software development team using the Scrum process.
- Knowledge of GitHub version control or another doc-as-code approach.
- Experience with ArcGIS software or other geospatial technology.
- Knowledge of Indoor GIS.
- Experience with 3D data, CAD/Autodesk, or BIM/REVIT.
- Python experience.
- Master’s degree in GIS, English, technical writing, or a related field.
Responsibilities
- Become a subject matter expert and produce and maintain conceptual documentation and step-by-step workflows.
- Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, and videos.
- Manage documentation throughout the development cycle and ensure documentation requirements are met for software releases.
- Collaborate with the user assistance team to produce content consistent with the appropriate Esri style.
- Provide functionality feedback and testing support to the product development team.
- Build and maintain working relationships with delivery services, product management, and marketing to support a strong software and user assistance experience.
- Work with software engineers to envision, design, build, test, release, and support desktop and enterprise products.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic and supplemental life insurance for employees and their families
- 401(k)
- Profit-sharing programs
- Minimum accrual of 80 hours of vacation leave
- Twelve paid holidays throughout the calendar year
- Opportunities for personal and professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
