Product Engineer II - User Assistance (Indoor GIS)

Esri • Vienna, VA

4d • Onsite

About The Position

Create user assistance documentation and enablement materials for GIS software products, helping customers use the platform successfully. Work with subject matter experts, design documentation, and use the software to develop subject-matter expertise and advocate for users by explaining methodologies and best practices. Collaborate with software engineers and cross-functional teams to envision, design, build, test, release, and support desktop and enterprise products.

Requirements

• At least 2 years of professional experience in a similar position supporting similar responsibilities.
• Understanding of documentation workflows using HTML or Markdown.
• Experience producing web-based documentation using a content management system (CMS) involving content versioning and reuse.
• Ability to learn and use software as a customer would in order to create user assistance materials based on that experience.
• Excellent written and verbal communication skills, including the ability to explain complex topics concisely, clearly, and effectively.
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment.
• Bachelor’s degree in GIS, English, technical writing, or a related field.

Nice To Haves

• Experience working on a software development team using the Scrum process.
• Experience with GitHub version control or another doc-as-code approach.
• Knowledge of ArcGIS software or other geospatial technology.
• Knowledge of Indoor GIS.
• Knowledge of 3D data, including CAD/Autodesk and BIM/REVIT.
• Knowledge of Python.
• Master’s degree in GIS, English, technical writing, or a related field.

Responsibilities

• Become a subject matter expert and produce and maintain documentation covering conceptual topics and step-by-step workflows.
• Create and support user assistance materials, including installed and online help, tutorials, blog articles, and videos.
• Manage documentation throughout the development cycle and ensure documentation requirements are met for each software release.
• Collaborate with the user assistance team to produce content consistent with Esri style.
• Provide functionality feedback and testing support to the product development team.
• Build and maintain relationships with delivery services, product management, and marketing to support a strong software and documentation user experience.
• Work with product-team software engineers to envision, design, build, test, release, and support desktop and enterprise products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level