Product Engineer II – ArcGIS Enterprise Patch

Esri•Redlands, CA

3d•$79,664 - $133,120•Onsite

About The Position

At Esri, this strategic role supports customers and users worldwide by advancing the software patch process for ArcGIS Enterprise. The Product Engineer II works with a diverse, global, cross-functional team to improve and optimize patching across all ArcGIS Enterprise components. The role is actively involved in the patch process, partnering with product engineers and developers across teams, providing initial confidence tests, coordinating verification of issues, and documenting internal processes.

Requirements

At least 2 years of experience with ArcGIS Enterprise software.
Deep understanding of installing and configuring ArcGIS Enterprise components.
Excellent teamwork and communication skills.
Strong organizational skills and ability to work on several projects simultaneously.
Customer advocacy and passion for supporting users.
Bachelor’s degree in computer science, GIS, or a related field.

Nice To Haves

Master’s degree in computer science, GIS, or a related field.
Familiarity with automated functional, regression, and performance testing practices.
Comfort working in both Windows and Linux environments.
Experience with agile software development methodologies.

Responsibilities

Help modernize the patch process for ArcGIS Enterprise.
Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team.
Complete initial confidence testing of patches and hotfixes.
Collaborate with fellow product engineers to verify accumulated issues.
Troubleshoot issues related to patches and hotfixes.
Communicate patch status to stakeholders across the company.
Manage multiple patch and hotfix requests simultaneously.
Document internal processes for patch and hotfix development.
Create a system of record for the chronology of patch and hotfix releases.
Advocate for innovative processes and tools that optimize patch delivery time.