Product Engineer II - ArcGIS Monitor
About The Position
Esri is hiring a Product Engineer II to help develop ArcGIS Monitor, an observability platform for enterprise ArcGIS deployments. The role helps define capabilities that use telemetry to monitor system health, performance, and usage across traditional and cloud infrastructure, software components, and operational metrics. The platform helps organizations understand system behavior, detect anomalies, optimize performance, and plan future capacity. The product is evolving to incorporate AI-assisted and agentic operations, including natural-language interaction with system telemetry. The role contributes to capabilities for system health inquiries, capacity forecasting, root cause analysis, maintenance planning, and AI-assisted troubleshooting and remediation. This includes defining workflows, evaluating AI-assisted features, validating recommendations against realistic enterprise scenarios, and helping establish safe operational boundaries and human-in-the-loop processes. The engineer works across software development, testing, product design, automation, and user support. The role also creates and reviews documentation, helps communicate user needs throughout the product lifecycle, and provides best practices, demonstrations, and technical assistance.
Requirements
- At least 2 years of professional experience in a similar position supporting similar responsibilities.
- Bachelor’s degree in Information Systems, Geographic Information Systems, Information Technology, Computer Science, or a STEM-related field.
- Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or comparable IT systems, such as web or application servers.
- Familiarity with traditional RDBMS systems, preferably PostgreSQL, including common SQL commands and concepts.
- Familiarity with general server administration on Windows or Linux.
- Strong communication and collaboration skills in a cross-functional environment.
- Excellent problem-solving and analytical skills.
Nice To Haves
- Master’s degree in Information Systems, Geographic Information Systems, Information Technology, Computer Science, or a STEM-related field.
- Strong testing and QA experience with software products.
- Experience maintaining and troubleshooting complex enterprise systems.
- Experience with observability systems and performance monitoring concepts, such as ArcGIS Monitor, Prometheus, Datadog, or OpenTelemetry.
- Working knowledge of at least one scripting or programming language, such as Python, Shell, PowerShell, or JavaScript.
- Experience with the Scrum process and its application to the software development lifecycle.
- Familiarity with large language models (LLMs) and their use in developer tools, operational platforms, or observability systems.
- Experience with prompt engineering or designing workflows that leverage natural-language interfaces.
- Understanding of LLM limitations, including hallucinations, context limitations, and reliability challenges.
- Interest in building AI-assisted operational systems that help automate diagnostics, troubleshooting, and infrastructure optimization.
- Exposure to AI-assisted observability or AIOps concepts.
- Experience with software control systems (GIT) and continuous integration and deployment (CI/CD) concepts.
Responsibilities
- Work with software developers to design, build, test, and release high-quality software.
- Author and execute test plans and build and manage datasets for N-path, acceptance, and regression testing.
- Research industry standards and specifications and translate requirements into software design.
- Author Scrum user stories defining new feature capabilities to guide software development.
- Communicate with product users to identify requirements and advocate for their needs throughout the software development lifecycle.
- Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities.
- Help define user workflows that integrate AI-assisted operations and natural-language system interactions for observability and system management.
- Evaluate and validate AI-assisted features for root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations.
- Help design and test scenarios simulating real-world enterprise ArcGIS deployments to validate system insights and recommendations.
- Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation.
- Author user guide documentation and technically review documentation for accuracy, completeness, and usability.
- Provide product best practices, user documentation, demonstrations, and technical assistance.
- Work with automation engineers to design UI automation.
Benefits
- Medical, dental, and vision insurance.
- Basic and supplemental life insurance for employees and their families.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave.
- Twelve paid holidays throughout the calendar year.
- Opportunities for personal and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
