Product Engineer II – ArcGIS Enterprise Patch

Esri•Redlands, CA

3d•Onsite

About The Position

Esri is seeking a Product Engineer II to support and advance the software patch process for ArcGIS Enterprise. The role focuses on helping protect customer systems from vulnerabilities and improving how ArcGIS Enterprise is patched across all components. The engineer will work with a diverse, cross-functional global team and collaborate closely with product engineers and developers from multiple teams. Responsibilities include conducting initial confidence tests, coordinating issue verification, troubleshooting patches and hotfixes, communicating status to stakeholders, and documenting internal processes.

Requirements

At least 2 years of experience with ArcGIS Enterprise software.
Deep understanding of installing and configuring ArcGIS Enterprise components.
Excellent teamwork and communication skills.
Strong organizational skills and the ability to work on several projects simultaneously.
Customer advocacy and passion for supporting users.
Bachelor’s degree in computer science, GIS, or a related field.

Nice To Haves

Master’s degree in computer science, GIS, or a related field.
Familiarity with automated testing practices for functional, regression, and performance testing.
Comfort working in both Windows and Linux environments.
Experience with agile software development methodologies.

Responsibilities

Help modernize the patch process for ArcGIS Enterprise.
Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team.
Complete initial confidence testing of patches and hotfixes.
Collaborate with fellow product engineers on verification of accumulated issues.
Troubleshoot issues related to patches and hotfixes.
Communicate patch status to stakeholders across the company.
Manage multiple patch and hotfix requests simultaneously.
Document internal processes for patch and hotfix development.
Create a system of record for the chronology of patch and hotfix releases.
Advocate for innovative processes and tools that optimize patch delivery time.