Product Designer (Senior)
About The Position
Vendelux is seeking a Senior Product Designer to own customer experiences across its event marketing intelligence platform, from first login through everyday workflows. The role takes features from customer problem to live product and works closely with engineering, Customer Success, and go-to-market teams. It is an individual contributor position with substantial ownership across web and mobile, reporting to a co-founder. The role is based in Vendelux’s NYC office. The designer will improve onboarding so customers reach value quickly, make core product workflows easier to use, and help customers succeed independently. The work includes designing traditional SaaS and AI or chat-based experiences, building self-serve onboarding and help-center experiences, and prototyping ideas with AI tools. Vendelux is a Series B SaaS company founded in 2021, building an AI-driven platform for event marketing intelligence and meetings.
Requirements
- At least 5 years of experience in product design, UX/UI design, or a similar role.
- A portfolio showing features designed and shipped to production.
- Strong UX and UI skills, including experience designing complete user journeys in a SaaS product.
- Hands-on experience prototyping with AI tools such as Claude.
- Experience designing conversational or AI interfaces and traditional SaaS interfaces.
- Experience designing for web and mobile apps.
- Ability to bring structure to ambiguity and ship in a fast-moving environment.
- Customer-oriented, product-minded approach to design.
- Collaborative approach when working with engineers, Customer Success, sales, and founders.
- Interest in engaging with customers and the teams that support them.
- Focus on usability and functionality, with strong visual-quality judgment.
- Experience building and shipping product at a fast pace.
Nice To Haves
- A point of view on best practices for AI prototyping and moving prototypes into development.
- Experience designing help-center or knowledge-base experiences.
- Experience designing self-serve products for small and mid-sized business customers.
Responsibilities
- Own product features end to end, from understanding customer problems through design, build, and release.
- Redesign onboarding so new customers reach their first moment of value quickly through an in-product flow.
- Map the customer journey from first login through daily use and inviting teammates, and remove dead ends.
- Improve the usability of core daily workflows, such as campaign setup.
- Work with engineers on web and mobile to implement and ship designs.
- Partner with Customer Success and go-to-market teams to identify customer confusion and turn observed patterns into product improvements.
- Lead the initiative to make customer onboarding self-serve, including a help center for customers and internal teams.
- Design self-serve experiences that help smaller customers succeed without hands-on support.
- Use AI tools to prototype ideas quickly and test them with the team.
- Design AI and chat-based interfaces as well as traditional SaaS interfaces.
Benefits
- Competitive base salary and bonus
- Equity
- Healthcare covering medical, dental, and vision
- 401(k)
- Catered lunch every day in the NYC office
- Unlimited PTO
- Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
