Product Designer, Service Management
About The Position
STLabs is an AI service management platform that resolves employee requests end-to-end using a living model of the enterprise, including the people, systems, services, and policies that define how an organization operates. The Product Designer will lead design for the next-generation Service Management product, defining how its self-service AI agent interacts with customers and prototyping new ways the product can adapt and respond to requests. The role suits a designer who learns by building, uses AI coding tools to create and share interactive prototypes, explores multiple design directions, refines ideas collaboratively, and tests work directly with customers. The designer will collaborate closely with the founding team in a high-growth startup, working in person at 2 Penn Plaza five days a week. The estimated yearly salary is $140,000–$180,000 USD, plus equity and health, dental, and vision benefits.
Requirements
- 3–6+ years of product design experience working on professional tools.
- A portfolio demonstrating exceptional design craft and use of AI coding tools.
- Fluency in and enthusiasm for understanding how products and design processes are changing in the AI era.
- Ability to share sources of inspiration related to product and design in the AI era.
- Appreciation for giving and receiving design critique as part of a high-performing team.
- Mastery of atomic design principles and component-based UI architectures.
- Comfort working in a fast-paced, high-ownership startup environment.
Nice To Haves
- Experience designing data visualizations and/or working with graph databases.
- Experience in IT operations, ITSM, DevOps, or complex enterprise domains.
Responsibilities
- Lead the design of the next-generation Service Management product.
- Use AI coding tools to explore, refine, and share work and advance design craft.
- Build prototypes and test them directly with customers.
- Define AI-driven experiences, including conversational flows and dynamic user interfaces.
- Collaborate with engineering and product teams to shape product direction.
- Help define and grow the design system.
- Iterate quickly in a high-velocity startup environment, embracing ambiguity and continuous learning.
Benefits
- Competitive salary and equity.
- Full health, dental, and vision benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
