Product Designer

Cisco•San Francisco, CA

About The Position

The Product Designer will own design work from problem framing through delivery within Cisco’s wireless product area, helping customers make confident decisions about their networks. The role focuses on wireless product experiences that help customers understand, monitor, and configure wireless services across their networks. For workflows involving intelligent recommendations or automated actions, the designer will make those experiences understandable and easy to control. The designer will define complex problems and advocate for customer needs, pain points, and behaviors in collaboration with product, engineering, and research partners. They will design complete wireless workflows, elevate interaction and visual design craft and information architecture, and account for edge cases, errors, and recovery. They will connect design decisions to product metrics, define success measures, and use evidence to evaluate and improve outcomes. The role also involves independently leading research initiatives, contributing reusable patterns and components to the design system, adapting the design process to the problem, and building alignment across teams through clear communication and facilitation.

Requirements

Bachelor’s degree plus 5 years of related experience, or a master’s degree plus 3 years of related experience, or a PhD, or equivalent related work experience.
Experience designing and delivering products in cross-functional teams.
Experience designing technically complex enterprise products, particularly in networking or a related domain.
Experience independently planning and conducting user research and applying findings to design decisions.
Experience collaborating with product managers and engineers, explaining design decisions, and incorporating feedback through implementation.
Applications must include a link to an online portfolio; applications without portfolios will not be considered.

Nice To Haves

A portfolio of shipped work demonstrating interaction design, visual design, information architecture, and prototyping skills.
Experience using AI to explore, prototype, and communicate design ideas.

Responsibilities

Own design work from problem framing through delivery within Cisco’s wireless product area.
Define complex problems and advocate for customer needs, pain points, and behaviors with product, engineering, and research partners.
Design complete wireless workflows, including edge cases, errors, and recovery.
Elevate interaction design, visual design, and information architecture.
Connect design decisions to product metrics, define meaningful success measures, and use evidence to evaluate and improve outcomes.
Independently lead research initiatives to understand user needs, test concepts, and refine designs, partnering with UX researchers as appropriate.
Contribute reusable patterns and components to the evolution of the design system.
Adapt the design process to the content and problem, balancing discovery, iteration, and delivery.
Communicate design rationale, facilitate workshops, and build alignment with cross-functional partners.
Make intelligent recommendations and automated actions understandable and easy for customers to control.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Paid holidays and a floating holiday for non-exempt employees.
Paid day off for employees’ birthdays.
Paid year-end holiday shutdown.
Paid personal wellness days.
Paid vacation or an exempt flexible vacation time off program, depending on employee classification.
Sick time off, with carryover subject to the stated limits.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer days.
Annual bonuses for eligible non-sales employees, subject to Cisco policies.
Eligible employees may receive Cisco restricted stock unit grants.