Product Designer

CapTech Consulting•Richmond, VA

About The Position

CapTech's Customer Experience (CX) team seeks a Product Designer to create intuitive, impactful, and accessible digital experiences. The role contributes to digital products and services that influence user behavior and strengthen relationships between brands and customers. The designer partners with project managers, user researchers, senior product designers, content strategists, and developers to deliver end-to-end experiences. Work is primarily hands-on and focused on client delivery, with opportunities to develop skills alongside experienced design leaders and contribute to the growth of the practice.

Requirements

3–5 years of professional experience in product, UX, or interaction design.
Ability to manage multiple workstreams while delivering on time and within scope.
Experience in several areas of human-centered design, such as user research, experience strategy, information architecture, experience design, content strategy, and customer insight.
Strong written, verbal, conceptual, and visual communication skills.
Proficiency in Figma, including designing developer-ready visual assets and UI components.

Nice To Haves

Experience in a design consultancy or digital agency.
A four-year degree in design, HCI, or a similar field.
Familiarity with Figma auto layout, component libraries, variables, and design tokens.
Experience with AI-powered prototyping tools such as Claude Code, Claude for Design, Lovable, UX Pilot, Figma Make, or similar.
Proficiency with PowerPoint, Illustrator, Photoshop, and InDesign.
Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.
Working knowledge of Agile product development lifecycles and practices.
Familiarity with WCAG 2.2 accessibility standards and inclusive design principles.

Responsibilities

Create personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that follow interaction design and usability best practices.
Work with the project team to deliver high-quality client work and share knowledge with peers.
Present design concepts and rationale clearly and persuasively to clients and internal teams.
Produce clean, concise presentations explaining the reasoning behind design decisions.
Give constructive feedback on experience design, including interactions, information architecture, content, layout, and alignment with goals and brand.
Support competitive assessments and research design and technology trends.
Contribute to the evolution of CX methods, capabilities, approaches, and tools.
Attend and participate in CX meetings and trainings.
Take part in professional development and industry involvement.
Apply user interface design best practices across web, OS-native, and embedded applications.
Advocate for accessible experience and visual design with clients and team members.
Explore AI-powered design tools and workflows, follow emerging technologies, and try new approaches to improve creativity, efficiency, and impact.

Benefits

Generous paid time off.
Health coverage.
Disability insurance.
Paid family leave.
Learning and development programs, including certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.
Modern Health mental health and well-being platform, including one-to-one care, group support sessions, and self-serve resources for employees and families.
Carrot Fertility coverage for fertility and family-forming needs, including adoption, surrogacy, fertility treatments, and pregnancy, with opportunities for employer-sponsored funds.
Fringe company-paid stipend for personalized lifestyle benefits.
Employee Resource Groups.
Philanthropic partnerships and opportunities to participate in community-supporting and pro-bono projects.
401(k) matching with no vesting period.
Customizable career progression and career paths.