Product Designer

Sustainment•Austin, TX

10d•Onsite

About The Position

Sustainment is hiring a Product Designer or Senior Product Designer to advance the user experience of its AI-native platform for supplier relationship management, supply chain workflows, and supplier intelligence. The role focuses on delivering user experience and visual design across Sustainment products and consistently developing and using AI-driven prototyping, the design system, and shared patterns. The designer reports to the VP of Product and partners equally with product and engineering. The hiring level will be determined based on experience and interviews. The role includes collaborating with product management and engineering, conducting research with manufacturers and suppliers, producing UX artifacts and high-fidelity interfaces, and using AI model-driven tools such as Claude to generate UI and working prototypes. The designer will work on data-dense procurement interfaces and AI-assisted decision flows, document edge cases in design specifications, remain involved through QA and launch, and present and discuss design work with the team. At the senior level, the designer additionally owns platform-wide design coherence, information architecture, reusable patterns, long-term design vision, and the research agenda. Senior responsibilities include influencing the roadmap, presenting to company leadership, strengthening the design system for reliable AI generation, fostering critique and research practices, and mentoring designers. This is an on-site position at Sustainment’s Austin, Texas office, and candidates must live in the Austin area. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Requirements

At least 3 years of product design experience; B2B SaaS experience is preferred.
A portfolio demonstrating shipped work and the process from problem to solution.
Experience designing complex, data-dense interfaces for business users.
Hands-on experience with AI model-driven design and prototyping, using tools such as Claude to turn a design system into working UI.
Comfort with ambiguity and ability to take a rough problem through to a shipped design.
Strong collaboration and communication skills with engineers and product partners, including ability to explain decisions with clear rationale.
Strong interaction and visual design craft held to a consistently high standard.
Must live in the Austin area for this on-site role.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.
For the senior level: at least 5 years of product design experience on B2B SaaS products, with clear ownership of major workflows or product areas.
For the senior level: a portfolio demonstrating end-to-end workflow thinking, product leadership, and measurable shipped outcomes.
For the senior level: strength in system design, including information architecture and reusable patterns across a product.
For the senior level: a record of leading work from problem framing through launch, persuading leadership, and influencing the roadmap.
For the senior level: experience mentoring designers or improving a team’s design practice.

Nice To Haves

Experience at an early-stage company.
Background in procurement, supply chain, manufacturing, or operations software.

Responsibilities

Deliver user experience and visual design across Sustainment products.
Develop and use AI-driven prototyping, the design system, and shared patterns consistently.
Collaborate with product management and engineering to design for users’ functional needs.
Plan and conduct user research with manufacturers and suppliers, including interviews and rapid prototype tests, and synthesize findings.
Produce UX artifacts such as journey maps and interaction models, as well as high-fidelity UI built on the design system.
Use AI model-driven design tools such as Claude to generate UI and working prototypes, test ideas quickly, and put concepts in front of users early.
Design data-dense procurement screens and AI-assisted decision flows that maintain user control and trust.
Write design specifications covering edge cases and stay involved through QA and launch.
Present designs and rationale to the team and participate in critique.
At the senior level, own end-to-end design coherence across the platform.
At the senior level, own information architecture and reusable patterns connecting core workflows.
At the senior level, set the long-term design vision for buyer and supplier workflows, including AI-assisted decision-making, and have it reflected in the roadmap.
At the senior level, set the research agenda and maintain a research cadence that shapes product priorities.
At the senior level, present designs and rationale to company leadership.
At the senior level, strengthen the design system for reliable AI model generation, build critique and research practices, and mentor designers.