Product Designer
About The Position
The Product Designer contributes to end-to-end digital experiences for Care Access participants, members, and internal teams. The role translates complex and evolving needs across health screenings, clinical research, participant engagement, recruitment, member services, and operational workflows into clear, accessible, and intuitive product experiences. Working with the Principal Product Designer and cross-functional partners, the designer owns assigned work from problem definition through delivery. Assignments may involve participant-facing experiences or internal tools used by recruitment, member services, clinical research coordinators, and other teams. This mid-level role moves between discovery, workflow definition, interface design, prototyping, feedback, and implementation support. The designer shifts between products as priorities evolve, shares work early, incorporates feedback, and partners closely with developers to deliver practical, high-quality solutions. The position is remote within the United States, with less than 10% travel and occasional planned trips. All work is performed in a remote office environment.
Requirements
- Portfolio demonstrating end-to-end product or UX/UI design work, including the problem addressed, design process, decisions, collaboration, and outcome.
- Proficiency creating user flows, wireframes, high-fidelity interfaces, and interactive prototypes in Figma or comparable product-design tools.
- Experience designing responsive, multi-step workflows for participant-facing products, internal tools, or other complex digital experiences.
- Ability to apply, document, and contribute to a design system while maintaining consistency with established UI patterns.
- Working knowledge of accessibility principles and ability to incorporate accessible interaction and visual-design practices into everyday work.
- Ability to participate in user interviews and usability testing, synthesize feedback, and turn insights into actionable design improvements.
- Ability to communicate design rationale clearly, present work remotely, and give and receive specific, constructive feedback.
- Ability to collaborate effectively with design, product, engineering, research, and business or operational stakeholders in a remote environment.
- Ability to work independently, surface risks or questions early, manage competing priorities, and adapt when product assignments or business needs change.
- Comfort working close to implementation, including discussing interaction behavior and technical constraints with engineers.
- Curiosity about using AI-enabled tools to accelerate exploration, prototyping, documentation, or iteration while applying sound design judgment.
- Empathy, respect, sound judgment, and commitment to continuous learning and improvement.
- GED, to comply with Care Access minimum requirement.
- At least 2 years of product design, UX design, or UI design experience contributing to digital products as part of a cross-functional team, including experience taking assigned work from discovery and concept development through detailed design and implementation support.
Nice To Haves
- Familiarity with HTML, CSS, or prototyping with code.
- Experience in healthcare, clinical trials, or another regulated, trust-sensitive space.
- Hands-on front-end experience with HTML/CSS/JS.
- Familiarity with GitHub and a version-controlled workflow.
- Native or mobile design experience.
- Experience working in a start-up and enjoying it.
- Experience working with AI tools such as ChatGPT or Claude.
Responsibilities
- Design and iterate on user flows, wireframes, low- and high-fidelity mockups, interactive prototypes, and final interface specifications, primarily using Figma or comparable tools.
- Explore multiple design concepts, document edge cases and interaction states, incorporate stakeholder critique and user feedback, and provide developers with clear implementation behaviors, content, and visual details.
- Apply and contribute to the living design system by selecting established patterns, documenting reusable components and interaction guidance, and identifying gaps or improvement opportunities.
- Develop subject matter expertise in assigned product areas, user needs, operational workflows, and business goals, translating findings into design opportunities and clear problem statements.
- Review requirements and available data, map current-state journeys to identify friction, and ask clarifying questions about user and business outcomes.
- Support product discovery and validation through user interviews, usability sessions, stakeholder conversations, and review of user feedback.
- Help prepare research questions and prototypes; observe or facilitate sessions; capture and share themes; and translate insights into prioritized design changes.
- Monitor and improve released product experiences by reviewing user feedback, product data, support trends, and implementation quality with product managers, engineers, and operational teams.
- Identify usability, accessibility, or workflow issues and recommend prioritized improvements.
- Verify that delivered experiences align with approved designs and intended user outcomes.
- Perform other duties as assigned.
Benefits
- Paid time off (PTO) and company-paid holidays.
- 100% employer-paid medical, dental, and vision insurance plan options.
- Health Savings Account and Flexible Spending Accounts.
- Bi-weekly employer contribution to HSA.
- Company-paid short-term disability and long-term disability.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
