Product Designer, Service Management
About The Position
STLabs is an AI service management platform that resolves employee requests end-to-end using a living model of the enterprise, including the people, systems, services, and policies that define how an organization operates. The platform resolves requests in minutes, where employees already work. STLabs is seeking a mid-level Product Designer to lead the design of its next-generation Service Management product. The designer will define how the self-service AI agent interacts with customers, prototype ways for the product to adapt and respond to requests, and help rethink service management for the AI era. The role suits someone who learns by building, uses AI coding tools to create interactive prototypes, explores design directions with the team, and tests work directly with customers. The designer will work closely with the CEO, Head of Design, product, engineering, and the founding team. This is an in-office role five days a week at 2 Penn Plaza, above Penn Station, in a high-growth startup environment. The estimated yearly salary is $140,000–$180,000 USD, plus equity. STLabs provides health, dental, and vision benefits and is an equal opportunity employer that does not tolerate discrimination or harassment based on protected characteristics.
Requirements
- 3–6+ years of product design experience working on professional tools.
- A portfolio demonstrating exceptional craft and use of AI coding tools to advance design work.
- Fluency in and passion for understanding how products and design processes are changing in the AI era.
- A deep appreciation for giving and receiving design critique as part of a high-performing team.
- Mastery of atomic design principles and component-based UI architectures.
- Comfort working in a fast-paced, high-ownership startup environment.
Nice To Haves
- Experience designing data visualizations and/or working with graph databases.
- Experience working in IT operations, ITSM, DevOps, or complex enterprise domains.
Responsibilities
- Lead the design of the next-generation Service Management product.
- Use AI coding tools to explore, refine, and share work and advance design craft.
- Build prototypes for direct customer testing.
- Define AI-driven experiences, including conversational flows and dynamic UIs.
- Collaborate with engineering and product teams to shape product direction.
- Help define and grow the design system.
- Iterate quickly in a high-velocity startup environment, embracing ambiguity and continuous learning.
Benefits
- Competitive salary and equity.
- Full health, dental, and vision benefits.
- In-person work with the founding team at 2 Penn Plaza, directly above Penn Station.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
