Product Designer

Sustainment•Austin, TX

10d•Onsite

About The Position

Sustainment is hiring a Product Designer or Senior Product Designer to advance the user experience of its AI-native platform for supplier relationship management, supply chain workflows, and supplier intelligence. The role partners with product and engineering and reports to the VP of Product. Level will be determined based on experience and interviews. The designer will deliver user experience and visual design across Sustainment products, and develop and use AI-driven prototyping, the design system, and shared patterns. Responsibilities include researching manufacturers and suppliers, creating UX artifacts and high-fidelity UI, using AI tools such as Claude to generate and test prototypes, designing data-dense procurement interfaces and AI-assisted decision flows, writing specifications, and supporting work through QA and launch. At the senior level, the role additionally owns platform-wide design coherence, information architecture, reusable patterns, long-term design vision, and the research agenda. Senior designers also present to leadership, strengthen the design system and design practice, and mentor other designers. This is an on-site role at Sustainment’s Austin, Texas office for candidates who live in the Austin area. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Requirements

Product Designer level: 3 or more years of product design experience, ideally on B2B SaaS products.
A portfolio showing shipped work and the process from problem to solution.
Experience designing complex, data-dense interfaces for business users.
Hands-on experience with AI model-driven design and prototyping, using tools such as Claude to turn a design system into working UI.
Comfort with ambiguity and ability to take a rough problem through to a shipped design.
Strong collaboration and communication skills with engineers and product partners, and ability to explain decisions with clear rationale.
Strong interaction and visual design craft.
Senior level: 5 or more years of product design experience on B2B SaaS products, with clear ownership of major workflows or product areas.
Senior level: A portfolio showing end-to-end workflow thinking, product leadership, and measurable shipped outcomes.
Senior level: Strength in system design, including information architecture and reusable patterns that work across a whole product.
Senior level: Record of leading work from rough problem framing to shipped product, persuading leadership, and influencing the roadmap.
Senior level: Experience mentoring designers or raising the design practice on a team.
Must live in the Austin area for the on-site role.
Must be authorized to work for any employer in the U.S.; the company cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience at an early-stage company.
Background in procurement, supply chain, manufacturing, or operations software.

Responsibilities

Deliver user experience and visual design across all Sustainment products.
Develop and use AI-driven prototyping, the design system, and shared patterns.
Collaborate with product management and engineering to deliver designs that meet users’ functional needs.
Plan and conduct user research with manufacturers and suppliers, including interviews and rapid prototype tests, and synthesize findings.
Create UX artifacts including journey maps, interaction models, and high-fidelity UI built on the design system.
Use AI model-driven design tools such as Claude to generate UI and working prototypes, test ideas quickly, and put concepts in front of users early.
Design data-dense procurement screens and AI-assisted decision flows that maintain user control and trust.
Write design specifications covering edge cases and stay involved through QA and launch.
Present designs and rationale to the team and participate in critique.
At the senior level, own end-to-end design coherence across the platform, including information architecture and reusable patterns for core workflows.
At the senior level, set the long-term design vision for buyers’ and suppliers’ use of the platform, including AI-assisted decision making, and ensure it is reflected in the roadmap.
At the senior level, set the research agenda and maintain a research cadence that shapes product priorities.
At the senior level, present designs and rationale to company leadership, strengthen the design system and design practice, and mentor other designers.