Product Designer

CapTech Consulting • Richmond, VA

2d • Hybrid

About The Position

CapTech’s Customer Experience (CX) team is seeking a Product Designer to create intuitive, impactful, and accessible digital experiences. The role contributes to digital products and services that influence user behavior and strengthen brand-to-customer relationships. The designer partners with project managers, user researchers, senior product designers, content strategists, and developers to deliver end-to-end experiences. The work is primarily hands-on and focused on client delivery, with opportunities to develop skills alongside experienced design leaders and contribute to the growth of the CX practice.

The position involves creating personas, journey maps, wireframes, responsive visual designs, and interactive prototypes; communicating design concepts and rationale; offering constructive feedback; and supporting competitive assessments and research into design and technology trends. The Product Designer also contributes to CX methods and tools, advocates for accessibility, and explores AI-powered design tools and emerging workflows.

Employees must be available to work onsite at a client location or CapTech office when requested. Remote work is permitted when compatible with CapTech and client needs.

Requirements

• 3–5 years of professional experience in product, UX, or interaction design.
• Ability to manage multiple workstreams while delivering on time and within scope.
• Experience in several areas of human-centered design, such as user research, experience strategy, information architecture, experience design, content strategy, and customer insight.
• Strong written, verbal, conceptual, and visual communication skills.
• Proficiency in Figma, including designing developer-ready visual assets and UI components.

Nice To Haves

• Experience in a design consultancy or digital agency.
• A four-year degree in design, HCI, or a similar field.
• Familiarity with Figma auto layout, component libraries, variables, and design tokens.
• Experience with AI-powered prototyping tools such as Claude Code, Claude for Design, Lovable, UX Pilot, Figma Make, or similar.
• Proficiency with PowerPoint, Illustrator, Photoshop, and InDesign.
• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.
• Working knowledge of Agile product development lifecycles and practices.
• Familiarity with WCAG 2.2 accessibility standards and inclusive design principles.

Responsibilities

• Create personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes using interaction design and usability best practices.
• Work with project teams to deliver high-quality client work and share knowledge with peers.
• Present design concepts and rationale clearly and persuasively to clients and internal teams.
• Produce concise presentations explaining the reasoning behind design decisions.
• Provide constructive feedback on experience design, including interactions, information architecture, content, layout, and alignment with goals and brand.
• Support competitive assessments and research design and technology trends.
• Contribute to the evolution of CX methods, capabilities, approaches, and tools.
• Attend and participate in CX meetings and trainings.
• Participate in professional development and industry involvement.
• Apply user interface design best practices across web, OS-native, and embedded applications.
• Advocate for accessible experience and visual design with clients and team members.
• Explore AI-powered design tools and workflows, keep up with emerging technologies, and try new approaches to improve creativity, efficiency, and impact.

Benefits

• Customizable career progression and a comprehensive benefits package.
• Generous paid time off.
• Health coverage.
• Disability insurance.
• Paid family leave.
• Certification and tuition support, on-demand digital learning, mentorship, and skill development paths.
• Modern Health mental health and well-being platform with one-to-one care, group support sessions, and self-serve resources.
• Carrot Fertility coverage for fertility and family-forming needs, including adoption, surrogacy, fertility treatments, and pregnancy, with opportunities for employer-sponsored funds.
• Company-paid Fringe stipend for personalized lifestyle benefits.
• Employee Resource Groups.
• Opportunities to participate in philanthropic partnerships and pro-bono projects.
• 401(k) matching with no vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed