Product Deployment Strategist, Summer 2027

Persona•San Francisco, CA

4d•$90,000 - $100,000•Hybrid

About The Position

As a Product Deployment Strategist, you will help customers translate complex identity and fraud challenges into effective solutions using Persona. You will work alongside customer account teams and Solutions Engineers and partner with Product, Engineering, Design, and Fraud teams to support implementations, analyze performance, and help customers achieve lasting business value from the platform. The role offers mentorship from industry experts in a collaborative, high-growth startup environment. You will participate in key customer engagements, including implementations, business reviews, and recurring touch points. You will learn customers’ business objectives, identity and fraud use cases, and operational constraints, then work with account teams and Solutions Engineers to recommend products and develop deployment plans. You will also help customers launch and optimize verification experiences and workflows by coordinating requirements, testing, milestones, and follow-through with technical partners. Auditing and analyzing customer performance will help you identify opportunities and make actionable recommendations. The position includes a structured onboarding program and placement on live customer accounts with experienced team members. You will develop expertise in Persona’s platform, contribute to its product roadmap and go-to-market strategy, and have opportunities to improve processes, customer engagements, and products. The role is full-time and based at Persona’s downtown San Francisco headquarters. In-office days are Tuesday through Thursday, with the option to work from home Monday and Friday. Travel may be up to 15%.

Requirements

1–2 years of experience in consulting, professional services, customer success, or an equivalent role.
Demonstrated love of learning and adaptability to ambiguity.
Willingness to give and receive constructive and positive feedback.
Outstanding verbal and written communication skills, including the ability to convey complex concepts to different audiences.
Strong interpersonal skills and a desire to provide exceptional customer experiences and contribute to customer success.
Empathy and the ability to understand and manage others’ needs.
Curiosity and a passion for learning and embracing new challenges in an ever-changing environment.
Desire and ability to learn complex technical concepts.

Nice To Haves

A technical background.

Responsibilities

Participate in customer implementations, business reviews, and recurring customer touch points.
Learn customer business objectives, identity and fraud use cases, and operational constraints.
Partner with account teams and Solutions Engineers to translate customer needs into product recommendations and deployment plans.
Support customers in launching and improving verification experiences and workflows.
Coordinate implementation requirements, testing, milestones, and follow-through with technical partners.
Conduct audits and analyze customer performance to identify opportunities for improvement.
Translate findings into actionable recommendations tailored to customer goals.
Contribute customer insights to Persona’s product roadmap and go-to-market strategy.
Help improve Persona’s processes, customer engagements, and products.