Deployment Strategist

Rec Technologies•San Francisco, CA

19h•Onsite

About The Position

Rec is seeking a Senior Deployment Strategist to join its early team and help shape the company’s operations, business strategy, and culture. The role works closely with leaders in operations, sales, product, and engineering, and focuses on making Rec’s largest and most complex enterprise city partners successful. The strategist joins enterprise sales pursuits as an implementation and product expert, leads implementations, manages relationships with senior city officials, and represents customer product and operational needs internally. This is a strategic but hands-on role, with responsibility for making sound decisions while also executing the work directly. The role owns onboarding, retention, and growth for city accounts, including onboarding new cities, managing existing partner relationships, and supporting renewals and expansion. It also serves as the trusted advisor to executive and senior city leadership, builds customer success processes and playbooks, and shares prioritized customer learnings across the company to inform product development and sales targeting.

Requirements

3–6 years of experience in Customer Success at a technology company or startup, at a top consulting or finance firm, or a combination of these.
At least 2 years of experience managing enterprise-level clients, either large corporate or government clients.
Strong client-services experience and ability to manage key relationships with senior client stakeholders under pressure.
Strong communication skills, including the ability to convey actionable, data-driven insights and pitch tailored solutions.
Strategic problem-solving ability, including breaking down ambiguous problems and applying a first-principles approach.
Exceptional project management skills and ability to manage multiple complex projects while reprioritizing quickly.
Entrepreneurial spirit and strong drive, energy, and passion for creating and managing operational processes.
Resourcefulness and ability to find ways to get work done.

Responsibilities

Join enterprise sales pursuits as an implementation and product expert.
Lead implementations for large and complex enterprise city partners.
Onboard new city customers, manage existing partner relationships, and support customer renewals and expansion.
Own customer relationships with cities and serve as a trusted advisor to executive and senior leaders.
Build customer success processes and playbooks to establish an excellent customer experience.
Synthesize, prioritize, and share customer learnings cross-functionally, especially with product and sales teams.
Translate customer insights into targeted product improvements and help shape product development and sales targeting.
Advocate internally for the product and operational needs of the largest and most complex customers.
Manage multiple complex projects and reprioritize as needed.