Deployment Strategist

PhysicsX•New York, NY

10h•$150,000 - $250,000•Hybrid

About The Position

PhysicsX is seeking a customer-facing Deployment Strategist (internally known as Delivery Engineers) who is passionate about building strategic accounts and transforming AI solutions into lasting customer partnerships. This role requires a deep technical understanding across multiple industries to work directly with customers, understand their challenges and needs, and serve as their primary point of contact. The ideal candidate will have a diverse technical background, potentially from Data Science/Machine Learning or an engineering profile, with the ability to bridge the gap between advanced AI capabilities and practical engineering applications. A keen learner, you will become proficient with PhysicsX's core technology stack, cloud/software deployment, and product features to support customers with guiding activities and technical requests. With over 8 years of industry experience in a commercial, customer-facing environment, you will own the complete customer journey, from onboarding and change management to roadmap planning and contract preparation. You should excel at strategic planning, time management, and problem-solving, with natural organizational skills for managing sprint planning, deliverables alignment, and project delivery. Experience in industrial or advanced manufacturing sectors is preferred.

Requirements

8+ years of industry experience in a commercial, customer-facing environment.
Ability to understand advanced engineering concepts across multiple industries.
Experience in strategic planning, time management, and problem-solving.
Natural organizational skills for managing sprint planning, deliverables alignment, and project delivery.
Proficiency in cloud/software deployment.
Ability to explain complex technical concepts to stakeholders.
Experience in a Data Science/Machine Learning background with deep understanding of the end-to-end AI/ML product lifecycle OR an engineering profile with domain-specific engineering understanding.

Nice To Haves

Experience in industrial or advanced manufacturing sectors (e.g., automotive, semiconductors, materials).

Responsibilities

Work closely with customers and internal teams (Simulation Engineers, Software Engineers, Machine Learning Engineers, Data Scientists) to understand and define engineering and physics challenges.
Build and maintain relationships with users and decision-makers at customer organizations.
Understand customer industry challenges and translate them into product opportunities and roadmap alignment.
Own the customer onboarding journey into the PhysicsX platform, collaborating with delivery teams to ensure useful and adopted solutions.
Support customer delivery teams by participating in planning and product coordination, ensuring the right solutions are built and their value is measured and articulated.
Identify new opportunities within customer accounts by identifying problems, users, and stakeholders, and preparing proposals (including commercials) and supporting the contracting process.
Track customer engagement and collect feedback to ensure built solutions are utilized and creating value.