Bilingual (Spanish) - Product Delivery Manager - International Markets (LATAM)
About The Position
The Product Delivery team is a core client facing team of Capital One's Global Payment Network. While Product Owners develop technical specifications, our team serves as the Subject Matter Experts (SMEs) directly bridging the gap between product strategy and client implementation. In this role, you will lead the technical enablement and end-to-end integration of core payment products—including EMV, Digital, Tokenization, and 3DS—for issuing and acquiring partners across the LATAM region. We are looking for a hands-on technical lead who does more than manage project timelines: you must understand the underlying technical specs, troubleshoot implementation bottlenecks, evaluate logs/failures, and guide external partners through full network certification.
Requirements
- High School Diploma, GED or equivalent certification
- At least 4 years of experience with L3 Certification (Acquiring or Issuing), ISO 8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization
- At least 5 years of experience in client-facing technical delivery or stakeholder management
- At least 2 years of technical troubleshooting and investigation experience within payment network implementations
- Fluent in Spanish and English
Nice To Haves
- Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business
- Experience utilizing industry test tools and providers (FIME, UL, ArgoTechno)
- Experience working directly with Payment Service Providers (PSPs), acquirer processors, or card issuers in the Latin American (LATAM) market
Responsibilities
- Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans.
- Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration.
- Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC).
- Serve as a SME for network test tools (card/host simulators).
- Consult with Issuers to select and build card profiles adhering to Network EMV specifications.
- Troubleshoot CPV failures, validate pre-requisites, approve waivers, and sign off on final LOCs.
- Conduct root-cause analysis on technical integration issues—digging into specs, transaction flows, and configuration files rather than acting purely as an administrative project manager.
- Identify inefficiencies in existing implementation models to optimize client onboarding, improve metrics tracking, and support the commercialization of new payment capabilities.
- Proactively manage technical risks, escalate customer-impacting issues, and maintain strong relationships with internal business teams and external service providers.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
High school or GED
