Payments-USD Clearing Product Delivery Manager-Vice President

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Treasury Services, USD Clearing, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Strong knowledge of payments rails and operating models (e.g., Wires, RTP/FedNow, Swift/cross-border, treasury payment APIs)
Demonstrated ability to lead in matrixed, regulated environment with senior stakeholder management
Experience partnering with engineering teams on solution design, delivery planning, and production launch readiness

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Experience with ISO 20022, payment message formats, payment orchestration, and API platforms
Familiarity with screening/fraud controls, investigations/returns, reconciliation, and operational tooling

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Partners with Product Management, Client Service's, Implementations, and Operations to capture requirements, map pain points, and translate them into prioritized product outcomes
Produces product & design artifacts: BRDs/epics, journey maps, workflow diagrams, operating model changes, and client-facing value propositions
Owns delivery for roadmap initiatives: scope, milestones, dependencies, resourcing, and release planning
Ensure end-to-end delivery across technology and operational teams, including integration, testing strategy environment readiness
Ensures solutions support full payments lifecycle: initiation, validation/enrichment, routing, screening, posting/settlement, reconciliation, reporting, returns, investigations, and client notification