Business Operations Product Delivery Manager - Payments - Vice President

JPMorgan Chase & Co.•Wilmington, DE

15h

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Merchant Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The role supports a senior Executive by driving strategic clarity, operational discipline, financial rigor, and cross-organizational alignment. This position blends strategic thinking with hands-on execution to shape priorities, enable faster decision-making, and ensure follow-through on high-impact commitments. The ideal candidate brings executive presence, structured problem-solving, and strong judgment to operate independently on complex, ambiguous, and sensitive topics.

Requirements

5+ years of experience in strategy, operations, finance, transformation, product delivery, or adjacent roles with enterprise scope
Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication
Strong strategic and analytical skills, including the ability to synthesize ambiguous inputs into clear priorities and decisions
Exceptional executive-level writing and visual communication skills, including strong PowerPoint and Excel proficiency
Financial acumen across budgeting, forecasting, spend/headcount tracking, and contract/SOW or vendor approval processes
Proven ability to establish operating rhythms, manage dependencies, and drive accountability without formal authority
High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism
Ability to operate independently with minimal direction and deliver high-quality outputs under tight timelines
Strong stakeholder management skills across functions such as Finance, Procurement, Legal, Risk, and HR
Track record of identifying risks early and translating insights into practical action plans

Nice To Haves

Prior experience in an executive office, strategy, or business management role supporting VP/ED/MD-level leaders
Consulting or internal advisory background with demonstrated delivery and change execution experience
Experience developing annual operating plans, prioritization frameworks, and executive dashboards (RAG, dependency maps, action trackers)
Familiarity with enterprise governance and controls related to financial stewardship and third-party/vendor engagement
Comfort leveraging Copilot and AI-enabled productivity tools to accelerate drafting, analysis, and synthesis
Experience leading special projects that require rapid diagnosis, stakeholder alignment, and measurable outcomes
Demonstrated ability to move seamlessly between strategy formulation and hands-on execution across multiple workstreams

Responsibilities

Partner with the Executive to shape, articulate, and maintain multi-year strategy, annual operating plans, and priority roadmaps
Develop decision materials that frame issues, options, trade-offs, and recommendations to enable clear executive choices
Lead scenario planning and structured problem solving on strategic and operating questions
Own development of high-stakes executive communications, including leadership decks, pre-reads, and written briefs
Ensure consistency of messaging and narrative quality across leadership communications and key forums
Coordinate budgeting, forecasting, and financial performance tracking in partnership with Finance and functional stakeholders
Monitor spend, headcount, and investment priorities against plan; surface variances and implications with recommended actions
Establish and maintain executive operating cadence (weekly, monthly, quarterly), including agendas, outcomes, and action tracking
Track delivery of top priorities; proactively surface risks, dependencies, and execution bottlenecks and drive closure
Support organization design, operating model evolution, and talent-related deliverables in close partnership with HR
Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities