Product Consultant

BlueCross BlueShield of South Carolina•Columbia, SC

20h•Remote

About The Position

The Product Consultant manages products after launch or implementation, including sales support, market strategy, and resolution of vendor and customer issues. The role supports implementation and ongoing collaboration with multifunctional teams, monitors and measures product or program efficacy, provides regular updates and reporting, and completes a comprehensive annual review with recommendations. This is a full-time, 40-hour-per-week, Monday–Friday work-at-home position, with occasional onsite visits as needed in Columbia, South Carolina. The arrangement may change based on employee performance or business needs. The position is not eligible for sponsorship now or in the future. The role manages external vendors after launch and implementation, supports group onboarding and sales training, resolves member-level issues, and handles client/vendor invoicing. It analyzes and coordinates aggregate executive summaries on product or program efficacy for clients and lines of business. The Product Consultant develops and evaluates activities and programs, provides customer support, gathers member feedback, monitors satisfaction, and works to improve the customer experience. The position also maintains training and marketing materials, cultivates relationships with external companies and internal business lines, documents data sources and product methodology, develops and implements policies and procedures, prepares visual and narrative analyses, and monitors healthcare utilization trends to recommend solutions.

Requirements

Bachelor's degree in a job-related field.
Three years of product experience, such as wellness, virtual care, or transparency.
Microsoft Office Suite proficiency.
Degree equivalency: an associate degree plus two additional years of job-related work experience, for a total of five years of required work experience; alternatively, seven total years of required work experience.

Nice To Haves

Healthcare solution, vendor management, account management, implementation coordination, or operations experience.
Experience working with external vendors and cross-functional business stakeholders.
Experience creating and maintaining process documentation, operational procedures, and status reporting.
Experience managing multiple concurrent projects, implementations, and operational priorities.
Strong written and verbal communication skills and the ability to communicate effectively with clients, vendors, leadership, and internal business partners.
Experience translating business requirements with external vendor partners into Statements of Work (SOWs), implementation requests, testing activities, and production-ready solutions.
Healthcare transparency or provider directory experience.
Healthcare claims, eligibility, or network knowledge.
Experience with RFP responses and client-facing presentations.
User Acceptance Testing (UAT) experience.
SharePoint administration.
Confluence experience.
Basic data analysis and reporting experience.
Contract or invoice management experience.

Responsibilities

Manage external vendors after product launch and implementation, including group onboarding, sales training, member-level issue resolution, and client/vendor invoicing.
Analyze and coordinate aggregate executive summaries on product or program efficacy for clients and specific lines of business.
Develop, coordinate, evaluate, and provide customer support for activities and programs.
Create member feedback collection methods, monitor member satisfaction, and improve services to enhance customer experience.
Maintain training and marketing materials.
Build and maintain relationships with external companies and internal Lines of Businesses.
Maintain detailed procedures and documentation for data sources and product methodology.
Develop and implement policies and procedures, onboarding processes, and invoicing.
Prepare charts, illustrations, other graphic presentations, and narrative analysis.
Monitor and interpret trends and offer solutions to address emerging healthcare utilization trends.
Complete additional tasks and projects as assigned.