Product Consultant

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Remote

About The Position

The Product Consultant manages products after launch or implementation, including sales support, market strategy, and resolution of vendor and customer issues. The role supports implementation and ongoing collaboration with multifunctional teams, monitors and measures product or program effectiveness, provides regular updates and reporting, and completes a comprehensive annual review with recommendations. This is a full-time, 40-hour-per-week, work-at-home position with occasional onsite visits as needed in Columbia, South Carolina. The arrangement may change based on employee performance or business needs. The position is not eligible for sponsorship now or in the future. The role requires a bachelor’s degree in a job-related field and three years of product experience. The posting also lists degree equivalencies: an associate degree plus two additional years of job-related experience for a total of five years, or seven total years of required work experience. Microsoft Office Suite is required. The employer describes a benefits package that includes health, dental, and vision coverage; a 401(k) retirement savings plan with company match; life insurance; paid time off; education assistance; and additional workplace amenities and discounts. Benefits eligibility begins on the first of the month following 28 days of employment.

Requirements

Bachelor’s degree in a job-related field.
Three years of product experience, such as wellness, virtual care, or transparency products.
Microsoft Office Suite.
Degree equivalency: an associate degree plus two additional years of job-related work experience for a total of five years of required work experience, or seven total years of required work experience.

Nice To Haves

Healthcare solution, vendor management, account management, implementation coordination, or operations experience.
Experience working with external vendors and cross-functional business stakeholders.
Experience creating and maintaining process documentation, operational procedures, and status reporting.
Experience managing multiple concurrent projects, implementations, and operational priorities.
Strong written and verbal communication skills, including the ability to communicate with clients, vendors, leadership, and internal business partners.
Experience translating business requirements with external vendor partners into Statements of Work, implementation requests, testing activities, and production-ready solutions.
Healthcare transparency or provider directory experience.
Healthcare claims, eligibility, or network knowledge.
Experience with RFP responses and client-facing presentations.
User Acceptance Testing (UAT) experience.
SharePoint administration.
Confluence experience.
Basic data analysis and reporting.
Contract or invoice management experience.

Responsibilities

Manage external vendors after product launch and implementation, including group onboarding, sales training, resolution of member-level issues, and client/vendor invoicing.
Analyze and coordinate submission of aggregate executive summaries on product or program efficacy, tailored to clients and lines of business.
Develop, coordinate, and evaluate activities or programs and provide customer support.
Create methods for collecting member feedback, monitor member satisfaction, and improve services to enhance the customer experience.
Maintain training and marketing materials.
Build and maintain strong relationships with external companies and internal Lines of Businesses.
Maintain detailed procedures and documentation for data sources and product methodology.
Develop and implement policies and procedures, onboarding processes, and invoicing processes.
Prepare charts, illustrations, other graphic presentations, and narrative analysis.
Monitor and interpret trends and offer solutions to address emerging healthcare utilization trends.
Complete additional tasks and projects as assigned.