Product Assurance Specialist - Rigging

ETC•Middleton, WI

About The Position

Join ETC's R&D Rigging team to help ensure the quality and reliability of rigging products used in venues around the world. The Product Assurance Specialist performs product testing, identifies and tracks defects, supports product development, and collaborates with engineers to deliver high-quality solutions. The role suits someone with a technical background, strong troubleshooting skills, and an interest in theatrical systems and stage rigging. Knowledge of the entertainment industry and how technical products are used in live performance environments is a plus. The position involves working under the supervision of more senior-level Product Assurance Specialists while learning a product family, department tools and applications, and corporate policies and procedures. ETC describes itself as 100% employee owned and offers an Employee Stock Ownership Plan (ESOP), generous paid time off, and a fun working environment.

Requirements

Technical Diploma or Associate's Degree in Electronics with 0–3 years of job-related experience, or 4 years of comparable job experience.
Experience working in a team environment.
Basic written and verbal communication skills.
Ability to listen to and provide constructive feedback.
Good group interaction skills and ability to work effectively as a team member.
Ability to follow directions and project plans.
Ability to grasp technical concepts and ask for clarification or direction when needed.
Basic troubleshooting skills.
Ability to execute pre-written Product Assurance programs for a given product.
Understanding and application of Product Assurance best practices.
Ability to safely lift and carry materials weighing up to 50 pounds.

Nice To Haves

Knowledge of the entertainment industry and how technical products are used in live performance environments.
Interest in theatrical systems and stage rigging.

Responsibilities

Gain knowledge of specific products within a product family.
Develop Product Assurance Plans for specific products.
Analyze test cases and provide regular progress reports.
Support product development and maintenance release processes through validation testing.
Execute test scenarios to uncover product design defects.
Report product defects in a defect-tracking database and follow them through resolution.
Acquire and maintain test equipment.
Provide technical support to internal and external customers.
Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialists.
Participate in ISO on-the-job training.
Estimate task completion times with assistance.
Become familiar with tools and applications used within R&D and with a specific R&D product family.
Learn department and corporate policies, procedures, and plans.
Schedule and attend identified training classes.
Perform other assigned duties and complete special projects and assignments in a positive and timely manner.