Product Assurance Specialist - Lighting Console Tester

ETC•Middleton, WI

7d•Onsite

About The Position

ETC is hiring a Product Assurance Specialist to join its R&D Entertainment Controls team at the corporate headquarters in Madison, Wisconsin. The specialist will help test lighting control software before it reaches customers by building and mocking up real-world lighting systems, exploring features, recreating customer workflows, and identifying issues. The role works alongside software engineers and provides feedback to help ensure the software performs as lighting professionals expect. It is suited to someone with experience using ETC EOS-family consoles or other professional lighting control systems, including experience in theatre, live events, education, or another entertainment lighting environment. The specialist will develop knowledge of assigned products and product families, execute validation tests, report defects, and support product development and maintenance releases. Work is performed under the supervision of more senior-level Product Assurance Specialists, with training and guidance as needed.

Requirements

Technical diploma or associate degree in electronics with 0–3 years of job-related experience, or four years of comparable job experience.
Experience working in a team environment.
Basic written and verbal communication skills.
Ability to listen to and give constructive feedback.
Good group interaction skills and ability to participate effectively as a team member.
Ability to follow directions and project plans.
Ability to grasp technical concepts and ask for clarification or direction when needed.
Basic troubleshooting skills.
Ability to execute pre-written Product Assurance programs for a given product.
Understanding of and ability to apply Product Assurance best practices.
All levels of previous job-related experience will be considered.

Nice To Haves

Experience using ETC EOS-family lighting consoles or other professional lighting control systems.
Hands-on experience in theatre, live events, education, or another entertainment lighting environment.

Responsibilities

Gain knowledge of specific products within a product family.
Develop Product Assurance Plans for assigned products.
Analyze test cases and provide regular progress reports.
Support product development and maintenance release processes through validation testing.
Execute test scenarios to uncover product design defects.
Report product defects in the defect-tracking database and follow them through resolution.
Acquire and maintain test equipment.
Provide technical support to internal and external customers.
Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialists.
Participate in ISO on-the-job training.
Estimate task completion times with assistance.
Become familiar with tools and applications used within R&D and with an assigned R&D product family.
Learn department and corporate policies, procedures, and plans.
Schedule and attend identified training classes.
Perform other duties as assigned.
Complete special projects and assignments in a positive and timely manner.