Community Specialist - Console

Pearl Abyss America•Manhattan Beach, CA

12d•Onsite

About The Position

Pearl Abyss America is seeking a creative, results-oriented Community Specialist to support its console community and help grow the reach of its games across PC and console platforms in North America. The specialist will advocate for players and serve as a liaison between the community and development team by managing conversations, gathering feedback, and building trust. The role involves interacting with players in-game and across community channels, working closely with colleagues in the live service department, and helping improve the quality of live-service games. This is an on-site position in Manhattan Beach, California.

Requirements

At least 2 years of work experience in the video game industry, especially in community management, customer support, quality assurance, or a related field.
Experience managing social media, including platforms such as Facebook, Twitter/X, Instagram, and TikTok.
Extensive knowledge of and gameplay experience with MMORPGs.
Prior experience interacting with gaming communities through forums, social media user groups, or similar channels.
Experience with social content creation and posting, calendar publishing, asset creation, copywriting, reporting, and analytics.
Strong customer service and interpersonal communication skills.
Strong written communication skills for announcements and forum notices, with a good sense of humor.
Ability to problem-solve quickly, communicate, and deliver results in a fast-paced, high-volume environment.
Creativity, curiosity, and willingness to learn and grow.
Professional and mature demeanor, with strong time-management and organizational skills to coordinate multiple initiatives and priorities.
Travel may be required.

Nice To Haves

Bachelor’s degree in Communications, Marketing, or equivalent work experience.
Experience as a content creator, cosplayer, or livestreamer in the video game community.
Graphic design or video production and editing skills.
Avid Black Desert player.
Passion for video games and an interest in MMORPGs.
Bilingual in English and Japanese or English and Korean.

Responsibilities

Plan social posts for official Black Desert social channels and interact with players on those platforms.
Create or assist with visual assets and copy for social posts.
Respond to live-game issues and prepare appropriate notices for forums and social channels when necessary.
Plan and execute events for player communities during live service.
Collaborate with the Content Production team to create community content, such as short-form videos.
Work with Live Service Specialists, Customer Support, and Community Specialists and Managers to gather community feedback and suggestions for game improvements.
Monitor live-service issues and player feedback, and report on them regularly.
Monitor livestreaming and social channels and work with partner influencers.
Coordinate and support community moderators to uphold community guidelines and improve player interactions.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision healthcare plan fully covered by the company for the employee and up to three dependents.
Basic and voluntary life insurance and AD&D coverage.
401(k) retirement plan with company matching up to 5%.
Company-covered pet insurance for up to three pets.
Lifestyle Wallet with a $170 monthly individual allowance.
Tiny Human Wallet with a $500 monthly child subsidy.
Paid time off, including vacation, sick days, public holidays, and winter break.
Maternity and paternity family leave.
Company-sponsored Korean classes.
Free gym access in the office building.
Free lunch in the office.
Stocked kitchen.
Regular team outings and company events.