Console Service Manager
About The Position
The Console Service Manager oversees day-to-day in-house service operations for the GENOSYL DS console at the Vero West location in Austell, Georgia. The manager ensures service work follows established procedures, quality policies, regulatory guidance, and commercial demand, while managing service technicians and a coordinator in accordance with company, shop-floor, regulatory, and safety requirements. The role is responsible for staffing and production plans, service-level commitments, team development, and performance against quality, financial, and commercial expectations. It also leads service-cost reduction and continuous-improvement initiatives, including development of a Lean culture, and establishes KPIs and visual dashboards to monitor service performance.
Requirements
- 10+ years of Quality and/or Manufacturing experience.
- 5+ years of supervisory experience in the U.S. Food and Drug Administration industry.
- Proficiency in Microsoft Office and familiarity with Artificial Intelligence.
- Strong knowledge of FDA QSR, MDD, and ISO 13485:2016 requirements.
- Thorough knowledge of GMP, CFR, and factors affecting compliance.
- Knowledge of 5S and Lean methodologies and tools.
- Commitment to excellence and high standards.
- Detail-oriented, highly organized, reliable, and accurate in work.
- Excellent verbal and written communication skills.
- Ability to manage priorities and workflows.
- Versatility, flexibility, and willingness to work enthusiastically amid constantly changing priorities.
- Demonstrated ability to plan and organize.
Nice To Haves
- Experience with Enterprise Resource Planning (ERP) or Maintenance/Manufacturing Planning systems.
Responsibilities
- Supervise daily service and repair activities for Vero GENOSYL DS consoles.
- Establish and enforce controls to keep service areas safe and clean.
- Manage staffing and production plans to support service-level commitments.
- Recruit, develop, and retain technicians, operators, and other manufacturing talent, including networking and maintaining a bench of direct labor candidates.
- Assign work, balance staffing, monitor performance, and adjust resources to meet weekly and monthly goals.
- Ensure work follows approved procedures, work instructions, drawings, specifications, and quality-system requirements.
- Establish KPIs and monitor measures including throughput, first-pass yield, rework, scrap, turnaround time, backlog, labor utilization, and on-time delivery.
- Review logbooks and service records daily for accuracy, completeness, traceability, and proper documentation.
- Create individual development plans and provide regular performance feedback.
- Identify, escalate, and resolve nonconformances, defects, deviations, and service issues; identify and implement appropriate corrective actions.
- Count, transact, and manage inventory levels, ensuring accurate ERP data.
- Partner with Quality and Engineering on investigations, root-cause analysis, corrective actions, rework, and process improvements.
- Support training qualification, cross-training, skills assessments, and performance evaluations for service personnel.
- Lead initiatives to control and reduce service costs and promote continuous improvement, including a Lean culture.
- Define appropriate KPIs and develop visual dashboards to measure performance.
- Build and sustain a team that meets quality, financial, and commercial expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
