Security Console Operator
About The Position
The New Museum is seeking a highly professional and customer-focused Security Console Operator to support the safety, security, and daily operations of the museum. This position helps maintain a safe, welcoming, and inclusive environment for visitors, staff, collections, and property. The Security Console Operator monitors security, fire, and life-safety systems; manages access control; coordinates emergency communications; documents incidents; and supports security operations through continuous surveillance and effective communication. The role requires situational awareness, sound judgment, and exceptional customer service, with a calm and professional demeanor in routine and emergency situations.
Requirements
- Valid New York State Security Guard License.
- Valid FDNY S-95 Certificate of Fitness.
- Valid FDNY F-03 Certificate of Fitness.
- High school diploma or equivalent.
- Strong observational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and make sound decisions in high-pressure situations.
- Demonstrated commitment to professionalism, customer service, and teamwork.
- Ability to work independently while maintaining effective coordination with others.
- Ability to sit, stand, walk, and climb stairs for extended periods.
- Ability to monitor multiple systems and screens for prolonged periods while maintaining attention to detail.
- Ability to respond quickly and effectively during emergency situations.
- All candidates hired must be vaccinated with the COVID vaccine.
Nice To Haves
- Previous experience in a security operations center, console operator, dispatch, or front desk security role.
- Experience monitoring CCTV, access control, and life-safety systems.
Responsibilities
- Monitor CCTV surveillance systems and respond to suspicious activity, security concerns, and operational issues.
- Monitor fire alarm, life-safety, and other security systems, and initiate appropriate response procedures when alarms occur.
- Manage routine and emergency communications through telephones, radios, intercom systems, and other communication platforms.
- Operate and monitor two-way communication systems in support of security personnel and emergency response operations.
- Execute emergency notification procedures in accordance with museum policies, post orders, and emergency response plans.
- Verify credentials and ensure only authorized individuals are granted access to restricted areas.
- Control, issue, and track keys, radios, and other security equipment in accordance with established procedures.
- Report missing, damaged, or malfunctioning equipment and systems.
- Serve as the primary communication link between Security and other museum departments to facilitate effective coordination and response.
- Escalate emergencies, critical incidents, complaints, unusual occurrences, and safety concerns to Security Supervisors and the Director of Security as appropriate.
- Maintain accurate and detailed records, including incident reports, deliveries, daily activity logs, pass-down reports, equipment logs, and investigative documentation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
