Product Analyst II

HCA Healthcare•Nashville, TN

About The Position

The Product Analyst II supports the Emergency Department Product Team and works closely with the ED Business Operations Team, enterprise leaders, analysts, developers, and project managers to meet business needs. The role also contributes to process innovation in collaboration with the Integrated Care and Physical Security product team. The ideal candidate is organized, collaborative, and forward-thinking. The role participates in lifecycle management, including governance, analysis, documentation, upgrade planning, testing, education, communication, and release deployment. It helps translate clinical requirements into technical solutions and provides ongoing support for implemented systems. The Product Analyst II develops and documents integration processes, partners with vendors on end-user training documentation, and coordinates vendor relationships during implementation. The role also supports data warehouse projects, Power BI initiatives, incident management, Emergency Department applications, knowledge base and SharePoint resources, and optimization activities across corporate, division, and facility teams. Other duties may be assigned. The position practices and adheres to HCA’s Code of Conduct philosophy and Mission and Value Statement.

Requirements

Three or more years of experience in a technology support setting.
Three or more years of experience in a hospital or healthcare setting.
ER or EMS experience.

Nice To Haves

Bachelor’s degree preferred.
Ability to demonstrate service and quality excellence.
Ability to honor the organization’s mission and values by building trust and acting authentically.
Ability to make timely, informed decisions.
Ability to develop and strengthen collaborative relationships with internal and external stakeholders.
Ability to lead and develop others through coaching and mentoring.
Ability to communicate clearly, concisely, and compellingly.
Ability to identify opportunities for improvement and innovation and enable change.
Ability to drive execution and financial results.

Responsibilities

Oversee and participate in lifecycle management processes, including governance, analysis, and documentation.
Participate in upgrade planning, testing, education, communication, and deployment of new releases.
Help translate clinical requirements into technical solutions and provide ongoing support for implemented systems.
Develop and document standard integration processes for governance and approval.
Partner with vendors to develop standard HCA training documentation for facility end-users.
Maintain vendor relationships and coordinate with vendors throughout implementation.
Support data warehouse projects and Power BI initiatives.
Support incident management requests and Emergency Department applications.
Support the Emergency Department applications knowledge base library and SharePoint.
Participate in corporate, division, and facility optimization activities, such as single sign-on and multi-campus workflow improvements.
Perform other duties as assigned.
Adhere to the Code of Conduct philosophy and Mission and Value Statement.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.