Product Analyst

Insperity • Kingwood, TX

1d

About The Position

The Product Analyst provides stewardship of Insperity’s CRM platform and ecosystem for assigned user communities. The role supports CRM analysis, configuration, maintenance, end-user experience, and technology expertise, and participates in researching, developing, and testing product updates and features. Acting as a liaison between Product Managers and development teams, the Product Analyst communicates CRM vision and project requirements, supports prioritization, and helps facilitate all phases of the software development and release cycle.

The position collaborates with technical and business stakeholders to turn high-level business and user needs into functional requirements, evaluate product performance and usage, and develop operational and utilization reports and dashboards. It also assists with Salesforce administration, stakeholder communications about CRM updates, and preparation of materials for conferences, special events, and product training.

Requirements

• Bachelor’s degree in Business, Marketing, MIS, or Computer Science.
• One to two years of experience in product management or a related field.
• A minimum of one to two years of demonstrated CRM capability.
• Sound knowledge of system design, development, and effective testing methods.
• Excellent customer and organizational skills, ability to learn new concepts quickly, and a self-starting approach.
• Ability to communicate tactfully and effectively verbally and in writing and maintain effective working relationships.
• Exceptional writing skills, particularly for creating user documentation.
• Analytical and statistical skills.
• Leadership skills.
• Ability to work independently, be innovative, and actively seek better methods.
• Positive, team-oriented approach and a sense of urgency toward successful project solutions.
• Ability to interpret, analyze, and apply company policies, objectives, and procedures; develop, organize, and implement policies and procedures; plan and organize project management; handle human behavior situations in business contexts; and deal constructively with conflict.

Nice To Haves

• Enterprise CRM or Sales Force Automation (SFA) experience is strongly preferred.
• One to two years of experience administering or analyzing web analytics tools such as Pendo, Google Analytics, WalkMe, or Adobe Analytics.
• Prior experience working in a high-tech environment.
• Software development knowledge.
• Knowledge of cloud applications and database design.
• Knowledge of cloud-based product delivery and the design and usability requirements for interacting with internal and external customers through a web application.

Responsibilities

• Work with engineers, analysts, product management, business leaders, and other project participants on the intent and quality of software delivery.
• Break down high-level business and user requirements into functional requirements for engineers.
• Liaise between configuration and development teams and the Product Innovation and Stakeholder Community to gather business rules, logic, and needs.
• Participate in the design, development, testing, and launch phases of the software development and release cycle.
• Ensure product delivery satisfies customer and quality requirements.
• Facilitate planning and strategy meetings on communication about CRM and related application updates and features with assigned stakeholder business units.
• Communicate CRM and application update efforts to internal clients in accordance with established service standards.
• Collaborate with business units to gather data about market and internal needs for current software applications.
• Analyze data and translate it into recommendations for CRM community planning and strategy meetings.
• Evaluate and report on current product line performance and usage.
• Create operational and utilization reports and dashboards.
• Consult with business unit owners about project-related application issues; analyze issues to determine whether new CRM requirements are needed or refer issues to Product Managers for resolution.
• Assist with administering Salesforce components that enable users to plan and execute strategies, track and optimize interactions, and report on them.
• Assist with planning and presenting content and materials for conferences, special events, and product training.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level