Product Analyst

Metropolitan State University of Denver•Denver, CO

1d•$67,000 - $89,500•Hybrid

About The Position

This position exists to contribute to the effective management and development of Enterprise Resource Planning (ERP) systems, Student Information Systems (SIS) and other products through close collaboration across technical and functional leads. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to support product strategy and execution. Metropolitan State University of Denver is an equal opportunity employer. IND208

Requirements

3+ years' experience managing systems that support administrative operations
Experience gathering information from technical and functional stakeholders to clarify business processes, desired outcomes, and or system requirements
Experience supporting HR, finance, student services, or other business processes within an ERP or SIS system
Experience synthesizing information into reports or briefs and presenting findings to stakeholders.

Nice To Haves

Bachelor’s Degree from accredited college or university.
Experience working in Higher Education or similar large non-profit organizations
Familiarity with product management methodology including product requirements documentation, product backlog management, road mapping and or user stories
Certification in Workday within HCM or FINs or Student

Responsibilities

As a Product Analyst, you’ll work with product managers, end users, functional users, developers, business stakeholders and vendors to elicit, analyze, communicate, and validate requirements and business processes.
You will prepare and maintain detailed documentation pertaining to functional and technical requirements, propose and assess solutions, configurations, testing, and system operations.
You will work cross-functionally to implement releases that align with the product strategy, bridging complex business problems to solutions by contributing to solutions for usability and end-user adoption, which support University strategic initiatives.
You will also monitor product performance and recommend improvements to enhance usability and efficiency.
The product analyst will support the day-to-day operational processes, developing and implementing procedures in response to changing business needs and program design.
As Product Analyst, you’ll be able to identify, troubleshoot and resolve issues related to Workday functionality and advise users requiring assistance in solving complex problems or configurations.
You'll apply your experience communicating complex technical concepts to a variety of audiences to draft and deliver training materials and campus communications, ensuring the community both knows what the system can do, and how to use it.
You will work with product managers to define and document reporting needs, create reports and enhance end-user experience through reporting solutions.
You will perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.
You may be asked to take on additional responsibilities, including occasional off-hours or weekend work.