About The Position

As a Smart Shop Exempt Department Manager, the Produce Manager oversees department operations, with a specific emphasis on produce and bakery. The role manages people, staffing, training, schedules, inventory, ordering, quality control, operational performance, safety, and customer service. It participates in the store leadership team and supports coordination and alignment of total-store plans. The Produce Manager manages overall produce and bakery operations, plans and executes production plans and merchandising programs to drive sales, and ensures food-safety compliance and Partner safety requirements. The role also models the company’s customer-service expectations, develops talent, and promotes engagement with the community. This is a fast-paced store environment involving changing priorities and assignments across areas of the store, contact with customers, and exposure to varying temperature and humidity conditions and moving mechanical parts and equipment. Physical duties include lifting moderate to heavy loads, bending, pushing and pulling, kneeling, squatting, and standing and walking for extended periods.

Requirements

  • Operational or retail management experience.
  • Leadership experience in a complex environment with multiple direct reports.
  • Thorough understanding of retail accounting.
  • Experience with ordering, inventory maintenance, and shrink control.
  • Leadership skills, including people leadership, ownership mentality, business knowledge, strategic planning, and adaptability.
  • Interpersonal skills.
  • Ability to work a flexible schedule, including night shifts.
  • Completion of H-E-B’s or JVSS’s Management Training Program.
  • Successful completion of JVSS-H-E-B School of Retail Management (SORM).
  • Ability to lift moderate to heavy loads; bend, push and pull, kneel, squat, and stand and walk for long periods.

Responsibilities

  • Use independent judgment in employment-related and business decisions, or effectively recommend decisions, including hiring, promotion, discipline, suspension, discharge, rewards, and resolution of Partner-related matters.
  • Manage people, staffing, and training for the department.
  • Review and analyze financial and performance reports, identify opportunities or issues, and follow up on them.
  • Manage Operational Review Team audits and findings.
  • Conduct detailed store and department walks.
  • Maintain work instructions for the area of focus.
  • Monitor and report inventory estimates and Direct Store Delivery accounting.
  • Create weekly schedules to meet business needs.
  • Ensure appropriate ordering and inventory levels; order product and perform quality control.
  • Work cross-functionally and participate in the store leadership team to coordinate, integrate, and align total-store plans.
  • Manage department operations, monitoring craftsmanship, shrink, safety, and quality assurance.
  • Create actionable plans and follow up on potential scenarios.
  • Serve as the Brand Promise Champion.
  • Build Partner and customer relationships through collaboration, communication, and education; model superior customer service across departments.
  • Identify and develop future talent and promote active community engagement.
  • Manage overall produce and bakery operations.
  • Plan and execute production plans and merchandising programs to drive produce and bakery sales.
  • Ensure food-safety compliance and Partner safety requirements are followed.
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