Produce Assistant

Natural Grocers•Steamboat Springs, CO

About The Position

The Produce Assistant helps the Produce Manager operate the produce department successfully and profitably. The role focuses on customer service, keeping the department fresh, full, and appealing, supporting ordering and inventory, handling and receiving produce, and helping maintain department standards. It also includes assisting with training and monitoring personnel, demonstrations, register coverage, and customer questions. The role has limited Manager on Duty functions but is not intended to serve as the store’s overall Manager on Duty. The position requires five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, holidays, and mandatory store meetings. Employees are expected to be hands-on and to complete assigned work as needed; responsibilities may change.

Requirements

Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental requirements, including lifting, carrying, pushing, pulling, standing, walking, and working with tools and in varied conditions.

Nice To Haves

High school diploma, GED, or equivalent preferred.
One year of experience in grocery, retail, or a produce environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to all policies.
Create an inviting, full, and shopable produce department.
Assist the Produce Manager with department ordering and maintaining accurate inventory levels.
Assist with managing margin, COGs, and department profitability, including minimizing shrink and maximizing effective purchasing.
Set and maintain the department daily, keeping the produce rack fresh, full, and abundant throughout the day.
Cull, crisp, rotate, and properly handle and store produce.
Ensure that only certified organic produce is ordered and received.
Ensure in-stock products and conditions meet company standards.
Clean tools and equipment according to health department and company standards.
Receive incoming produce orders according to company standards.
Offer and follow up on special orders.
Assist in training and monitoring department personnel.
Conduct active and passive demonstrations.
Work with the department manager to address performance issues within the department.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift-change coverage, including scheduled breaks.
Maintain customer and employee safety and security.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use email and IS programs as needed.
Complete DSR and closing cash processes when no other qualified employee is available.
Work five days and 40 hours per week, including evenings, weekends, and holidays as store needs require, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for five holidays; stores are closed on those holidays
Paid Time Off for sick days and vacation, increasing with tenure
Paid Nutrition Education
Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members (30+ hours/week): medical, dental, and vision insurance
For full-time Crew Members (30+ hours/week): paid parental leave
For full-time Crew Members (30+ hours/week): paid medical leave through company-paid short-term disability insurance
For full-time Crew Members (30+ hours/week): company-paid short-term disability insurance
For full-time Crew Members (30+ hours/week): company-paid life insurance
For full-time Crew Members (30+ hours/week): voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members (30+ hours/week): retirement savings plan (401k) with discretionary company match
For full-time Crew Members (30+ hours/week): healthcare and dependent care Flexible Spending Accounts (FSA)
For full-time Crew Members (30+ hours/week): Health Savings Account (HSA) with company match