Procurement Operations Manager

ADT•Boca Raton, FL

About The Position

The Procurement Operations Manager manages procurement operations and strategies across several business units, supporting more than a billion dollars in annual spend across hundreds of suppliers and numerous technologies. The role ensures materials and services meet organizational requirements for quality, volume, availability, and pricing; oversees supplier relationships, contract negotiations, risk management, and policy compliance; and handles daily procurement transaction and systems tasks in supported commodities and projects. The manager supports employees on procurement and system-related matters and maintains effective communication with internal teams and suppliers. The position provides leadership in procurement systems management and process optimization. It oversees end-to-end procure-to-pay operations, including requisitioning, purchasing, receiving, invoicing, and payment, and partners with teams such as Accounts Payable, Finance, Sourcing, Legal, and IT to resolve exceptions and improve cycle times. It also supports system implementations and enhancements, user acceptance testing, configuration, training, system support, and adoption across procurement and related platforms.

Requirements

10+ years of progressive experience in a Fortune 500 procurement environment.
At least 5 years of experience leading procurement operations, procure-to-pay processes, or procurement technology initiatives.
At least 3 years managing cross-functional projects, service delivery, or operational teams.
Demonstrated hands-on experience with procure-to-pay solutions such as SAP Ariba or comparable platforms, contingent workforce management solutions such as SAP Fieldglass or comparable platforms, and ERP solutions such as Oracle ERP or comparable platforms.
Experience managing system enhancements, integrations, user acceptance testing, change management, training, and post-implementation support in a complex enterprise environment.
Demonstrated delivery of at least two enterprise procurement system implementations, integrations, major enhancements, or process transformations involving requirements, testing, deployment, training, and stabilization.
Demonstrated experience defining and reporting operational metrics, service-level agreements, control performance, and measurable process improvements for procurement transactions and system support.
Strong analytical capabilities to identify cost-saving opportunities, optimize processes, analyze spending trends, and make data-driven decisions.
Excellent communication and organizational skills, with the ability to thrive in a fast-paced environment.
Ability to work as a strong team player in a cross-functional environment.
Continuous improvement mindset.
Strong attention to detail and problem-solving abilities.
Ability to prioritize, organize, and multitask in a flexible, fast-paced, and challenging environment.
Advanced Microsoft Excel, PowerPoint, and Word skills.
Data-driven and analytical mindset, with the ability to identify business insights and procurement opportunities.
Ability to learn new tools and technologies quickly.
Strong working knowledge of enterprise procurement technology, including procure-to-pay, contingent workforce management, ERP, travel and expense, e-signature, and contract lifecycle management solutions.
Collaborative, proactive approach to driving results.
Ability to prioritize effectively, eliminate roadblocks, and maintain focus.
Strong change management skills and ability to work through formal channels and informal networks.
Commitment to meeting internal and external customer expectations and building trust and respect.

Nice To Haves

Experience with contract lifecycle management solutions such as Ironclad or comparable platforms; preferred but not required.

Responsibilities

Analyze complex business problems, develop strategies, present recommendations, and execute solutions.
Manage multiple projects and maintain frequent communication with stakeholders.
Collaborate with cross-functional teams to align category activities with shared goals and priorities.
Work with the Procurement Technology Manager to align systems, workflows, integrations, and controls with procurement processes, policies, and business requirements.
Analyze deals for total cost of ownership and identify optimization and cost-reduction opportunities, working with internal stakeholders, suppliers, and the Sourcing team.
Ensure compliance with company policies, procedures, and regulatory requirements, and promote ethical business practices.
Maintain knowledge of procurement, supplier, contract management, and sourcing solution suites.
Develop resilient processes and business continuity procedures; participate in continuous improvement and recommend ways to reduce costs, strengthen controls, and improve efficiency.
Procure products and services at the lowest cost consistent with quality, source reliability, and urgency of need.
Process purchase orders in accordance with company standards, policies, and procedures.
Review procurement of non-standard items and, with Sourcing, select suppliers for lower-cost or limited-scope items and negotiate price, delivery, quality, and service.
Communicate changes to product standards, prices, and policies.
Provide procurement systems and policy user guides and training as needed.
Create and review reports and dashboards tracking purchase orders, invoices, payments, cycle times, compliance, and other procurement performance indicators.
Review supplier accounts aging reports to help ensure purchases are paid on time.
Manage procure-to-pay system forms, templates, approval workflows, user access, reference data, and operational configurations.
Oversee supplier catalog management.
Oversee end-to-end procurement operations across requisitioning, purchasing, receiving, invoicing, and payment; partner with Accounts Payable, Finance, Sourcing, Legal, IT, and business stakeholders to resolve exceptions and improve cycle times.
Establish and monitor service levels, key performance indicators, and operational controls for procurement transactions, supplier enablement, catalogs, system support, and invoice exception management.
Support implementation, testing, deployment, and adoption of new procure-to-pay, ERP, contingent workforce, and contract lifecycle management features and business requirements.
Monitor system compliance, approval controls, data quality, and process effectiveness; maintain documentation for internal audit and regulatory requirements.
Coordinate supplier and user support for procure-to-pay systems by triaging issues, tracking support tickets, troubleshooting root causes, and escalating defects.
Participate in solution implementation to ensure solutions are accurately scoped and delivered in line with business expectations.
Complete final configuration setup and guide customers through user acceptance testing.
Serve as primary backup to the T&E and Procurement systems manager, including understanding system maintenance, change actions, and administration.
Perform other procurement and systems duties and special projects as assigned.