Procurement Operations Manager

ADT•Boca Raton, FL

About The Position

The Procurement Operations Manager oversees procurement activities across several business units, covering more than a billion dollars in annual spend, hundreds of suppliers, and numerous technologies. The role manages procurement operations and strategies to ensure materials and services meet organizational requirements for quality, volume, availability, and pricing. It oversees supplier relationships, contract negotiations, and risk management while ensuring compliance with company regulations. The position handles daily procurement transactions and systems tasks for supported commodities and projects, supports employees on procurement and system matters, and maintains effective communication with the organization and suppliers. It also supports procurement systems management and leads process optimization across the procurement team. The role works closely with stakeholders across Accounts Payable, Finance, Sourcing, Legal, IT, and the business to manage end-to-end procure-to-pay operations, resolve exceptions, improve cycle times, and implement system and process changes.

Requirements

10+ years of progressive experience in a Fortune 500 procurement environment.
Strong analytical capabilities to identify cost-saving opportunities, optimize processes, analyze spending trends, and make data-driven decisions.
Excellent communication and organizational skills, with the ability to thrive in a fast-paced environment.
Ability to work effectively as a team member in a cross-functional environment.
Continuous improvement mindset.
Strong attention to detail and problem-solving abilities.
Hands-on experience with procure-to-pay solutions such as SAP Ariba or comparable platforms, contingent workforce management solutions such as SAP Fieldglass or comparable platforms, and ERP solutions such as Oracle ERP or comparable platforms.
Experience managing system enhancements, integrations, user acceptance testing, change management, training, and post-implementation support in a complex enterprise environment.
Ability to prioritize, organize, and multitask in a flexible, fast-paced, and challenging environment.
At least 5 years of experience leading procurement operations, procure-to-pay processes, or procurement technology initiatives, including at least 3 years managing cross-functional projects, service delivery, or operational teams.
Demonstrated delivery of at least two enterprise procurement system implementations, integrations, major enhancements, or process transformations involving requirements, testing, deployment, training, and stabilization.
Demonstrated experience defining and reporting operational metrics, service-level agreements, control performance, and measurable process improvements for procurement transactions and system support.
Advanced Microsoft Excel, PowerPoint, and Word skills.
Data-driven analytical mindset and ability to identify business insights and procurement opportunities.
Ability to learn new tools and technology quickly.
Strong working knowledge of enterprise procurement technology, including procure-to-pay, contingent workforce management, ERP, travel and expense, e-signature, and contract lifecycle management solutions.
Ability to collaborate proactively, prioritize effectively, remove roadblocks, and maintain focus.
Strong change management skills and ability to work through formal channels and informal networks.
Commitment to meeting internal and external customer expectations and earning trust and respect.

Nice To Haves

Experience with contract lifecycle management solutions such as Ironclad or comparable platforms.

Responsibilities

Manage procurement operations and strategies across supported business units, commodities, and projects.
Oversee supplier relationships, contract negotiations, risk management, and compliance with company regulations and policies.
Analyze complex business problems, develop strategies, communicate them persuasively, and execute them effectively.
Manage multiple projects and collaborate with cross-functional teams to align category activities with shared goals and priorities.
Partner with the Procurement Technology Manager to align procurement systems, workflows, integrations, and controls with procurement processes, policies, and business requirements.
Analyze deals and total cost of ownership to identify optimization opportunities and implement cost-reduction initiatives with internal stakeholders, suppliers, and the Sourcing team.
Promote ethical business practices and integrity in dealings with suppliers and internal stakeholders.
Maintain knowledge of procurement, supplier, contract management, and sourcing solution suites.
Develop resilient processes, including business continuity procedures, and participate in continuous improvement initiatives to reduce cost, strengthen controls, and improve efficiency.
Procure products and services at the lowest cost consistent with quality, source reliability, and urgency of need.
Process purchase orders according to company standards, policies, and procedures; review procurement of non-standard items.
Work with Sourcing to select suppliers for lower-cost or limited-scope items and negotiate price, delivery, quality, and service.
Communicate changes to product standards, prices, and policies; provide procurement system and policy user guides and training as needed.
Create and review operational reports and dashboards covering purchase orders, invoices, payments, cycle times, compliance, and other procurement performance indicators.
Review supplier account aging reports to ensure purchases are paid in a timely manner.
Manage procure-to-pay system forms, templates, approval workflows, user access, reference data, and operational configurations; oversee supplier catalog management.
Oversee procurement operations from requisitioning and purchasing through receiving, invoicing, and payment, partnering with relevant functions to resolve exceptions and improve cycle times.
Establish and monitor service levels, key performance indicators, and operational controls for transactions, supplier enablement, catalogs, system support, and invoice exception management.
Support implementation, testing, deployment, and adoption of new procure-to-pay, ERP, contingent workforce, and contract lifecycle management features and business requirements.
Monitor system compliance, approval controls, data quality, and process effectiveness; maintain supporting documentation for internal audit and regulatory requirements.
Coordinate supplier and user support for procurement systems by triaging issues, tracking support tickets, troubleshooting root causes, and escalating defects.
Participate actively in solution implementation to ensure solutions are correctly scoped and delivered to business expectations; complete final configuration and guide customers through user acceptance testing.
Serve as primary backup to the T&E and Procurement Systems Manager, including understanding system maintenance, change actions, and administration.
Perform other procurement and systems duties and special projects as assigned.