Manager, Procurement Operations

Four Seasons Hotels and Resorts•Miami, FL

7d•Hybrid

About The Position

The Manager, Procurement Operations supports the transformation and ongoing optimization of procurement capabilities across Four Seasons’ hotel, resort, residential, and mixed-use properties globally. The role bridges property teams, suppliers, Procurement, Finance, Product, Data, Technology, and third-party implementation partners. It applies hospitality procurement expertise to ensure global solutions, processes, and deployments reflect property operations while supporting scalable and consistent ways of working. The Manager helps prepare properties and suppliers for transitions, identify and address operational risks, and turn deployment lessons into sustainable process improvements. The role supports procurement process excellence, transformation and deployment, supplier enablement and data quality, and implementation partner and cross-functional governance. It contributes to property readiness, data migration and validation, testing, training, stabilization, issue resolution, process harmonization, and adoption of future-state procurement solutions. The role also reviews supplier and procurement data, coordinates supplier onboarding and readiness, monitors risks and dependencies, and provides status and decision reporting to Procurement Operations leadership. This position follows a hybrid working model and requires three days per week in the Four Seasons Corporate Office at 1441 Brickell Avenue, Suite 1007, Miami, Florida.

Requirements

At least 5 years of hospitality procurement, purchasing, procure-to-pay, or closely related operational experience.
Hands-on experience in hotel, resort, residential, or mixed-use property operations.
Strong understanding of end-to-end procurement processes, including supplier onboarding, vendor master management, purchasing, purchase orders, receiving, catalogs/order guides, and related procure-to-pay workflows.
Working knowledge of the intersection of Procurement, Accounts Payable, Finance, and operational controls.
Experience supporting procurement technology, ERP, procure-to-pay platforms, or other technology-enabled operational transformation.
Demonstrated experience identifying operational issues, developing structured resolution plans, and coordinating execution across multiple stakeholders.
Experience supporting change initiatives in complex, multi-location organizations.
Bachelor’s degree in Hospitality, Supply Chain, Procurement, Business, Finance, Technology, or a related discipline.
Strong hospitality procurement and operational acumen.
Exceptional communication and stakeholder engagement skills.
Ability to translate property and supplier challenges into structured business requirements and actionable solutions.
Strong analytical, problem-solving, organizational, project management, and workstream management skills, including the ability to manage multiple priorities and dependencies.
Ability to distinguish isolated issues from systemic process or data problems and develop scalable solutions.
Ability to work effectively across diverse, global, and remote teams.
Confidence working with senior stakeholders, property leaders, suppliers, technology teams, and external implementation partners.
High degree of accountability, curiosity, and sound operational judgment.
Collaborative approach, including the ability to challenge constructively and navigate complex stakeholder environments.
Strong customer- and property-centric mindset while balancing global standards and enterprise requirements.

Nice To Haves

Prior property-level purchasing leadership experience is strongly preferred.
Experience with supplier enablement, procurement data, system implementation, data migration, testing, deployment, or stabilization activities.
Experience working with third-party implementation partners, consultants, or system integrators.
Experience with structured testing and work management solutions such as Azure DevOps or Jira.
Experience with workflow and service management tools such as ServiceNow or Zendesk.
Relevant professional certifications are an asset.

Responsibilities

Serve as a subject matter expert in hospitality procurement and procure-to-pay operations, representing property requirements and operational realities in transformation initiatives.
Translate property procurement processes, challenges, and business requirements into actionable requirements for Product, Technology, Data, Finance, and implementation teams.
Evaluate procurement processes through a global lens, balancing property needs with standardization, scalability, controls, and operational sustainability.
Identify recurring operational issues, process gaps, and improvement opportunities across properties and deployment waves.
Partner with Business Process Management, Product, Finance, and other stakeholders on process harmonization and continuous improvement.
Support development and maintenance of procurement policies, procedures, operating standards, training materials, and knowledge content.
Provide structured analysis and recommendations covering operational impact, business value, risks, dependencies, and measurable outcomes.
Support high-priority procurement operational issues through resolution and appropriate escalation.
Support property and deployment teams through planning, readiness, deployment, stabilization, and transition to ongoing support.
Assess property readiness, including processes, supplier readiness, data quality, training requirements, and operational dependencies.
Support procurement data migration and validation, UAT, PAT, training validation, hypercare, and stabilization.
Explain how existing procurement processes and data will translate into future-state solutions and workflows for property teams.
Identify readiness and adoption risks and dependencies, and coordinate remediation.
Coordinate procurement activities with Change Management, Deployment, Product, Technology, Data, Finance, and other teams as part of the broader transformation plan.
Support stakeholder communications and change activities to promote adoption and sustainable operational practices.
Capture deployment lessons learned and translate them into improvements for subsequent properties and deployment waves.
Support the supplier enablement strategy across properties, identifying scalable, enterprise-level approaches to supplier relationships and connectivity.
Partner with internal teams and implementation partners on supplier onboarding, testing, activation, and readiness.
Review supplier and procurement data for completeness, accuracy, duplication, and operational relevance before migration or deployment.
Help establish consistent approaches to vendor master data, supplier information, catalogs, order guides, purchasing data, and related procurement structures.
Identify suppliers shared across properties and opportunities to consolidate testing, communications, onboarding, or issue resolution.
Monitor supplier-related risks and dependencies and escalate issues requiring corporate procurement intervention.
Coordinate supplier activities while maintaining clear accountability among Four Seasons teams, suppliers, and implementation partners.
Work with third-party implementation partners to ensure procurement activities meet agreed processes, requirements, timelines, and quality expectations.
Review implementation outputs from a procurement operations perspective and identify gaps in execution, data quality, supplier engagement, property readiness, or process adherence.
Drive remediation and escalation while maintaining ownership and accountability for implementation partner activities.
Identify patterns across property or supplier issues and recommend systemic solutions rather than repeated one-off remediation.
Facilitate collaboration across Procurement, properties, suppliers, implementation partners, Product, Technology, Data, Finance, and other stakeholders.
Provide status, risk, dependency, and decision reporting to Procurement Operations leadership.
Use work management and support platforms such as Azure DevOps, Jira, ServiceNow, or similar tools to support transparency, issue management, and cross-functional execution.