Processor Contract Field

Hyatt Vacation Ownership

3d • Onsite

About The Position

Hyatt Vacation Ownership is seeking a dedicated Processor to accurately manage and process contracts, ensuring all information is entered correctly into the system. This role involves verifying the accuracy of signed contract paperwork, identifying available inventory based on owner needs, and advising the Sales team on contract-related issues. The Processor will also prepare sales documents, perform general office duties, and adhere to company policies and procedures. The position requires strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment. This is an opportunity to join a growing company focused on creating happiness and providing fulfilling careers.

Requirements

• High school diploma/G.E.D. equivalent
• 6 months’ related experience
• Computer Skills
• Learning
• Arithmetic
• Computation
• Interpersonal Skills
• Team Work
• Interpersonal Skills
• Diversity Relations
• Communications Applied
• Reading
• Listening
• Communication Writing
• English Language Proficiency
• Integrity
• Stress Tolerance
• Dependability
• Adaptability/Flexibility
• Presentation
• Organization
• Detail Orientation
• Multi-Tasking
• Time Management
• Visual Acuity
• Notary Public certification is a plus.

Nice To Haves

• Supervisory Experience is not required.

Responsibilities

• Process contracts accurately by entering information into the appropriate system (e.g., Universe/Unifipro).
• Ensure signed contract paperwork is accurate and contains all necessary information and documentation.
• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.
• Perform required Know Your Customer procedures and complete necessary follow-through with the law department to ensure compliance with company policy.
• Access customer credit file to validate availability of financing programs.
• Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.
• Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance.
• Transmit information or documents using mail, scanner, facsimile machine, DocuSign, e-mail.
• Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
• Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that the problem is corrected.
• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
• Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management, and customers.
• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
• Speak to customers and co-workers using clear, appropriate, and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Enter and locate work-related information using computers.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.

Benefits

• Competitive pay
• Benefits
• Career development opportunities
• Rewarding relationships
• Culture that promotes fun, work-life balance, respect, collaboration, and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED