Processing Supervisor | Madison, TN

America's Thrift Stores•Madison, TN

About The Position

The Processing Supervisor manages the daily activities of the production team and ensures company standards are maintained throughout the store. The role oversees daily production goals and supports fast, accurate, and efficient processing through hands-on audits and quality-control checks. The supervisor engages with team members to assess performance, provide training and coaching, and set expectations for donor experience, productivity, and customer service in line with America’s Thrift Core Values. The supervisor monitors inventory and team progress, supports staffing and scheduling, and maintains merchandise condition, pricing, freshness, and shop-ability. They assist donors, support sales and marketing programs, promote a respectful and safe workplace, and help protect company assets. When the Assistant Store Manager is absent, the supervisor manages production processes and team operations in accordance with company policies and regulations.

Requirements

At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing.
Basic mathematical, reading comprehension, and computer skills.
Strong verbal and written communication skills.
Ability to assess, observe, and coach others effectively.
Ability to follow and apply written and verbal instructions.
Strong decision-making skills and the ability to apply sound judgment in various situations.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to meet the physical requirements of the position, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise and direct the daily activities of the production team.
Manage inventory tracking systems to monitor deliveries and stock levels.
Analyze inventory levels, anticipate shortages or issues, and take proactive steps to ensure sufficient stock.
Communicate targets and progress to team members.
Assist with recruitment, selection, onboarding, and training of team members.
Schedule team members according to the store’s labor requirements.
Be capable of performing all tasks required of processing team members.
Observe, coach, and recognize team members for performance.
Maintain standards for merchandise condition, pricing, freshness, and shop-ability.
Support the General Manager with sales and marketing promotions and programs as needed.
Assist donors according to company standards.
Foster a respectful and values-driven workplace environment.
Use open communication tools to translate team feedback into action.
Address complaints and bring them to the Assistant Store Manager or General Manager for resolution.
Safeguard company assets and information and ensure secure handling and integrity.
Promote loss prevention by upholding procedures and policies.
Maintain a safe working environment by following OSHA guidelines and safety policies.
In the absence of the Assistant Store Manager, manage production processes and team operations in accordance with policies and regulations.
Make decisions and take appropriate action when the Assistant Store Manager or General Manager is unavailable.
Perform additional duties as assigned by supervisors or higher-level managers.