Dock Supervisors | Madison, TN

America's Thrift Stores•Madison, TN

About The Position

The Dock Supervisor oversees the daily operations of the shipping and receiving team to ensure goods move efficiently in and out of the store. The role includes monitoring inventory, managing deliveries, and maintaining company standards for accuracy and efficiency. The supervisor takes a hands-on approach to auditing, quality control, and training, and sets an example for teamwork, safety, and productivity while ensuring compliance with company policies and procedures. The position may also support store leadership with sales and marketing programs, assist donors according to company standards, and perform other duties assigned by management. The role requires working in indoor environments with varying temperatures and outdoor conditions, and a flexible schedule that may include weekends, evenings, and holidays as business needs require.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in shipping, receiving, logistics, or a warehouse environment.
Strong organizational and problem-solving skills.
Basic mathematical and computer skills.
Strong verbal and written communication skills.
Ability to assess and coach team performance.
Valid driver’s license and a clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.

Nice To Haves

Ability to operate material handling equipment, such as pallet jacks and forklifts.
High school diploma or GED.

Responsibilities

Direct and supervise shipping and receiving team members.
Oversee inbound and outbound shipments to ensure timely and accurate handling.
Maintain inventory tracking systems to record deliveries, stock levels, and discrepancies.
Ensure proper shipment documentation and labeling for accuracy and compliance.
Monitor and enforce safety procedures related to material handling and equipment use.
Analyze daily stock levels and address shortages or overages.
Assist with recruiting, onboarding, and training team members.
Create and maintain team schedules based on operational needs.
Coach team members and provide feedback to improve performance and efficiency.
Maintain organization and cleanliness in receiving and storage areas.
Support loss prevention by following security protocols and company policies.
Coordinate with vendors, suppliers, and internal teams to streamline shipping and receiving processes.
Assist donors according to company standards.
Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations.
Support store leadership in implementing sales and marketing programs when needed.
Perform other duties as assigned by management.