Processing Assistant

State of North Carolina•Charlotte, NC

3d•Onsite

About The Position

This position provides administrative/clerical support to a number of professional and specialty staff within the North Carolina Division of Services for the Blind (DSB). The DSB provides services to people who are visually impaired, blind, and deaf-blind to help them reach their goals of independence and employment. This role involves data input/retrieval, creating authorizations, processing claims, ordering equipment, setting up case files, and corresponding with consumers, vendors, and other staff. Additionally, the position offers general office support, including answering phones, managing mail, greeting visitors, and providing basic technical support for office equipment and software.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Demonstrated experience working with general office equipment.
Demonstrated experience having proficient computer skills.
Demonstrated experience providing excellent customer service.

Responsibilities

Provide administrative/clerical support to professional and specialty staff.
Perform data input and retrieval.
Create authorizations and process claims.
Order aids, appliances, AT, and other equipment.
Set up case files.
Correspond with consumers, vendors, visitors, and other DSB staff (written and verbal).
Make copies and file documents.
Answer phones.
Retrieve and distribute mail.
Greet visitors.
Check in equipment.
Send faxes.
Provide basic technical support for computers, software programs, and other office equipment.