Processing Assistant

State of North Carolina•Surry County, NC

3d•Onsite

About The Position

The Processing Assistant is based in Surry County, Mount Airy, at a satellite office of the Winston-Salem unit. The position serves as the front desk receptionist and provides administrative support to staff and caseloads involving a range of primary disabling conditions. It supports managerial, supervisory, professional, and paraprofessional staff and interacts with outside agencies, organizations, and vendors as needed to help eligible people with disabilities achieve identified goals. The role requires knowledge of community resources and local employers, as well as the ability to communicate with people from diverse backgrounds.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Ability to communicate with individuals from diverse backgrounds.

Nice To Haves

Knowledge of or experience working with a team.
Demonstrated experience performing routine office support functions.
Demonstrated experience working with the public.

Responsibilities

Use a multi-line phone system to answer calls and route them to appropriate staff members.
Prepare documents, maintain spreadsheets, enter data, and complete billing processes for assigned staff.
Receive client applications and request and obtain medical and treatment records.
Document client information, interactions, and services in the case management system throughout the rehabilitation process.
Use office equipment, software, and other relevant technology to meet office needs.
Provide front desk reception and administrative support to office staff and caseloads.
Interact with outside agencies, organizations, and vendors as needed to support eligible people with disabilities in achieving identified goals.