Processing Assistant

State of North Carolina•Wake County, NC

3d•Onsite

About The Position

The Processing Assistant works in the Raleigh Unit office of the North Carolina Department of Health and Human Services’ Division of Employment and Independence for People with Disabilities (EIPD), supporting caseloads with various primary disabling conditions. The position provides administrative support to managerial, supervisory, professional, and paraprofessional staff and interacts with outside agencies, organizations, and vendors to help eligible people with disabilities achieve identified goals. The role requires knowledge of community resources and local employers, as well as the ability to communicate with people from diverse backgrounds.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Ability to communicate with individuals from diverse backgrounds.
Knowledge of community resources and local employers.

Nice To Haves

Knowledge of or experience working with a team.
Demonstrated experience performing routine office support functions.
Demonstrated experience working with the public.

Responsibilities

Answer and route calls to appropriate staff using a multi-line phone system.
Prepare documents, maintain spreadsheets, input data, and complete billing processes for assigned staff.
Receive client applications and request and obtain medical and treatment records.
Document client information, interactions, and services in the case management system throughout the rehabilitation process.
Use office equipment and relevant technology, software, and systems to meet office needs.