Processing Assistant IV
About The Position
The Processing Assistant IV provides administrative and clerical support to managerial, supervisory, professional, and paraprofessional staff in the Division of Employment and Independence for People with Disabilities office in Kinston, North Carolina. The role supports staff in assisting eligible people with disabilities to achieve identified goals. The position reports directly to the Counselor-In-Charge and provides direct and indirect clerical assistance to three counselors and other office staff. The selected candidate processes documents and completes clerical requests for assigned counselors, the Counselor-In-Charge, the Lead Office Assistant, other office support staff, and the Unit Manager. Duties include serving visitors and callers, handling phone calls, preparing documents and spreadsheets, entering data, processing billing, receiving client applications, obtaining medical and treatment records, documenting client information and services in a case management system, and using office equipment and relevant technology. The position is funded in part through federal funds.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Nice To Haves
- Knowledge of or experience working with a team.
- Demonstrated experience performing routine office support functions.
- Demonstrated experience working with the public.
Responsibilities
- Greet visitors and callers courteously and professionally, including staff, vendors, other departments, and members of the public.
- Use a multi-line phone system to answer calls and route them to appropriate staff members.
- Prepare documents, maintain spreadsheets, enter data, and complete billing processes for assigned staff.
- Receive client applications and request and obtain medical and treatment records.
- Document client information, interactions, and services in the case management system throughout the rehabilitation process.
- Use office equipment, software, and other relevant technology to meet office needs.
- Process documents and complete clerical work requested by counselors, the Counselor-In-Charge, the Lead Office Assistant, other office support staff, and the Unit Manager.
- Provide direct and indirect clerical assistance to three counselors and other paraprofessionals and support staff.
Benefits
- Health insurance options.
- Standard and supplemental retirement plans.
- NCFlex program with benefits offered on a pre-tax basis.
- Paid vacation leave.
- Paid sick leave.
- Paid community service leave.
- Paid parental leave for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
